NETSCOUT Case Studies North American Mobile Operator Enables Proactive Service Delivery Management for 4G/LTE Network Services

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	North American Mobile Operator Enables Proactive Service Delivery Management for 4G/LTE Network Services NETSCOUT

North American Mobile Operator Enables Proactive Service Delivery Management for 4G/LTE Network Services

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Cellular Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Telecommunications
Applicable Functions	Logistics & Transportation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The customer, a leading provider of wireless voice and data services with over 90 million mobile subscribers, was evolving its current 3G network with the deployment of a Long Term Evolution (LTE) architecture for delivering high-speed mobile data services to its customers. In parallel, it was deploying IP Multimedia Subsystem (IMS) components to support the delivery of innovative services for its LTE customers. Due to the requirement for high availability and the high performance demands of the IMS core network, it was important for this service provider to have an intelligent, early warning system that would alert on any performance degradation that could affect user experience. In addition, this system needed to provide rapid assessment of the location, severity and impact of any problems with service delivery as well as provide a clear path to determining root cause. Read More
About Customer	The customer is a leading provider of wireless voice and data services with over 90 million mobile subscribers. They deliver a wide array of services over their 3G and LTE networks to customers in North America. The customer is known for its commitment to quality and performance and has been evolving its current 3G network with the deployment of a Long Term Evolution (LTE) architecture for delivering high-speed mobile data services to its customers. In parallel, it has been deploying IP Multimedia Subsystem (IMS) components to support the delivery of innovative services for its LTE customers. Read More
Solution	The customer leveraged their existing nGenius solution and extended it to provide visibility into their next-generation LTE/Evolved Packet Core (EPC) network and the core service enabling functions critical to delivering services across their 3G and LTE environments. Additional InfiniStream® appliances were deployed in each of the regions where IMS was being deployed. InfiniStream appliances provided continuous deep-packet capture and analysis of the service enabling traffic traversing the links into the LTE/EPC. The customer configured the services dashboard in the nGenius solution module to provide an early warning system for detection of abnormal behavior in service and network performance. The goal was to provide a dashboard that would give users, at a glance, the exact services and interfaces that were experiencing performance problems and capability to quickly drill down to the region and application where the problem was occurring. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Cellular

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Logistics & Transportation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The customer, a leading provider of wireless voice and data services with over 90 million mobile subscribers, was evolving its current 3G network with the deployment of a Long Term Evolution (LTE) architecture for delivering high-speed mobile data services to its customers. In parallel, it was deploying IP Multimedia Subsystem (IMS) components to support the delivery of innovative services for its LTE customers. Due to the requirement for high availability and the high performance demands of the IMS core network, it was important for this service provider to have an intelligent, early warning system that would alert on any performance degradation that could affect user experience. In addition, this system needed to provide rapid assessment of the location, severity and impact of any problems with service delivery as well as provide a clear path to determining root cause.

About Customer

The customer is a leading provider of wireless voice and data services with over 90 million mobile subscribers. They deliver a wide array of services over their 3G and LTE networks to customers in North America. The customer is known for its commitment to quality and performance and has been evolving its current 3G network with the deployment of a Long Term Evolution (LTE) architecture for delivering high-speed mobile data services to its customers. In parallel, it has been deploying IP Multimedia Subsystem (IMS) components to support the delivery of innovative services for its LTE customers.

Solution

The customer leveraged their existing nGenius solution and extended it to provide visibility into their next-generation LTE/Evolved Packet Core (EPC) network and the core service enabling functions critical to delivering services across their 3G and LTE environments. Additional InfiniStream® appliances were deployed in each of the regions where IMS was being deployed. InfiniStream appliances provided continuous deep-packet capture and analysis of the service enabling traffic traversing the links into the LTE/EPC. The customer configured the services dashboard in the nGenius solution module to provide an early warning system for detection of abnormal behavior in service and network performance. The goal was to provide a dashboard that would give users, at a glance, the exact services and interfaces that were experiencing performance problems and capability to quickly drill down to the region and application where the problem was occurring.

Impact #1	Service visibility: dashboards provide service performance visibility
Impact #2	Proactive service delivery management
Impact #3	Faster problem resolution down to root cause

Impact #1

Service visibility: dashboards provide service performance visibility

Impact #2

Proactive service delivery management

Impact #3

Faster problem resolution down to root cause

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Overview

North American Mobile Operator Enables Proactive Service Delivery Management for 4G/LTE Network Services

Operational Impact