DocuWare Case Studies Norbert Dentressangle (Christian Salvesen) Case Study

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	Norbert Dentressangle (Christian Salvesen) Case Study DocuWare

Norbert Dentressangle (Christian Salvesen) Case Study

DocuWare

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Logistics & Transportation
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	Norbert Dentressangle, a leading company in the Spanish logistics sector, was facing challenges with managing over 90,000 paper records per month. The company was struggling with the time-consuming process of registering, storing, and retrieving documents. The process was so labor-intensive that two full-time employees were dedicated to handling incoming documents. Additionally, customer inquiries and requests from external offices led to further delays and inefficiencies. The company needed a solution that would not only reduce the time and cost associated with document management but also improve customer service by providing easy access to the document pool. Read More
About Customer	Norbert Dentressangle is a leading publicly-traded company in the Spanish logistics sector. The company was created through a 1999 merger between the Spanish company Transportes Gerposa and the British Norbert Dentressangle Group. With over 800 employees and revenues of nearly 200 million Euros, the company is a supply chain management expert and is traded on the London Stock Exchange. As a pioneer in palette transport, Norbert Dentressangle continues to set new milestones in the logistics sector, providing customers with complete custom packages consisting of transportation services, distribution, and logistics. These custom solutions allow the service provider to quickly react to needs in the marketplace. Read More
Solution	Norbert Dentressangle implemented DocuWare, an Integrated Document Management system. All delivery slips and customer records generated by the company's ERP system were given a barcode, which their regular AS/400 software printed directly onto the documents. The documents were then scanned and placed in the document pool, with DocuWare automatically recognising the internal barcode number and gathering all necessary information regarding the order from the ERP system. This information served as index words which helped users to quickly and easily retrieve a record from the central document pool. As soon as a customer's records were archived and the transportation services provided by Norbert Dentressangle were completed, the status for an order was automatically changed within the accounting system to 'Ready for Invoicing'. The responsible staffer then received a message on the monitor showing the status change, and an invoice could be generated. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Logistics & Transportation

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

Norbert Dentressangle, a leading company in the Spanish logistics sector, was facing challenges with managing over 90,000 paper records per month. The company was struggling with the time-consuming process of registering, storing, and retrieving documents. The process was so labor-intensive that two full-time employees were dedicated to handling incoming documents. Additionally, customer inquiries and requests from external offices led to further delays and inefficiencies. The company needed a solution that would not only reduce the time and cost associated with document management but also improve customer service by providing easy access to the document pool.

About Customer

Norbert Dentressangle is a leading publicly-traded company in the Spanish logistics sector. The company was created through a 1999 merger between the Spanish company Transportes Gerposa and the British Norbert Dentressangle Group. With over 800 employees and revenues of nearly 200 million Euros, the company is a supply chain management expert and is traded on the London Stock Exchange. As a pioneer in palette transport, Norbert Dentressangle continues to set new milestones in the logistics sector, providing customers with complete custom packages consisting of transportation services, distribution, and logistics. These custom solutions allow the service provider to quickly react to needs in the marketplace.

Solution

Norbert Dentressangle implemented DocuWare, an Integrated Document Management system. All delivery slips and customer records generated by the company's ERP system were given a barcode, which their regular AS/400 software printed directly onto the documents. The documents were then scanned and placed in the document pool, with DocuWare automatically recognising the internal barcode number and gathering all necessary information regarding the order from the ERP system. This information served as index words which helped users to quickly and easily retrieve a record from the central document pool. As soon as a customer's records were archived and the transportation services provided by Norbert Dentressangle were completed, the status for an order was automatically changed within the accounting system to 'Ready for Invoicing'. The responsible staffer then received a message on the monitor showing the status change, and an invoice could be generated.

Impact #1	Significant reduction in time needed for registering, storing and retrieving documents.
Impact #2	Hundreds of work hours saved every day.
Impact #3	Quick invoicing leading to financial savings and improved cash flow.

Impact #1

Significant reduction in time needed for registering, storing and retrieving documents.

Impact #2

Hundreds of work hours saved every day.

Impact #3

Quick invoicing leading to financial savings and improved cash flow.

Benefit #1	The investment of 29,500 Euros was amortised after only 6 months.

Benefit #1

The investment of 29,500 Euros was amortised after only 6 months.

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Overview

Norbert Dentressangle (Christian Salvesen) Case Study

Operational Impact

Quantitative Benefit