Case Studies No Security Operations Analyst Required

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	No Security Operations Analyst Required

No Security Operations Analyst Required

Technology Category	Cybersecurity & Privacy - Network Security Cybersecurity & Privacy - Security Compliance
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation Facility Management
Use Cases	Intrusion Detection Systems
Services	System Integration Training
Challenge	When Daniel Santiago first started at the City of Lewiston, he was using Spiceworks’ free software to monitor the network and detect threats. However, the limitations of the free software became apparent when Santiago realized the need for a more robust security solution. The city network required constant monitoring and protection, especially for public Wi-Fi spots and online bill pay services. Santiago and his team, being IT generalists, lacked the time and training to effectively use advanced security tools like Splunk, which required extensive log management and correlation. The high cost of hiring a security operations center analyst and the additional training required for these tools further complicated the situation. Read More
About Customer	The City of Lewiston, founded in 1861, is the second-largest city in northern Idaho and the ninth largest in the state, with a population of 31,894 as of 2010. The city’s official website provides extensive information on city departments, upcoming events, and visitor questions. The IT department, consisting of five full-time employees, is responsible for the security of the city’s network, including public Wi-Fi spots and online bill pay services for municipal services like water and garbage. Daniel Santiago, the System Administrator, plays a crucial role in ensuring the network's security. Read More
Solution	After using AlienVault’s free threat alert tool integrated with Spiceworks, Santiago began considering a paid security product with more functionality. He evaluated several SIEM solutions, including Splunk, but found them too complex and time-consuming for his team. The need for a security operations center analyst to manage these tools was a significant drawback. Santiago and his team eventually chose AlienVault for its ease of use and comprehensive security features. AlienVault’s solution allowed them to monitor and secure their network without the need for additional staff or extensive training. The product’s ability to detect and block malicious IPs, along with its user-friendly interface, made it an ideal choice for the City of Lewiston. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Network Security

Cybersecurity & Privacy - Security Compliance

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Facility Management

Use Cases

Intrusion Detection Systems

Services

System Integration

Training

Challenge

When Daniel Santiago first started at the City of Lewiston, he was using Spiceworks’ free software to monitor the network and detect threats. However, the limitations of the free software became apparent when Santiago realized the need for a more robust security solution. The city network required constant monitoring and protection, especially for public Wi-Fi spots and online bill pay services. Santiago and his team, being IT generalists, lacked the time and training to effectively use advanced security tools like Splunk, which required extensive log management and correlation. The high cost of hiring a security operations center analyst and the additional training required for these tools further complicated the situation.

About Customer

The City of Lewiston, founded in 1861, is the second-largest city in northern Idaho and the ninth largest in the state, with a population of 31,894 as of 2010. The city’s official website provides extensive information on city departments, upcoming events, and visitor questions. The IT department, consisting of five full-time employees, is responsible for the security of the city’s network, including public Wi-Fi spots and online bill pay services for municipal services like water and garbage. Daniel Santiago, the System Administrator, plays a crucial role in ensuring the network's security.

Solution

After using AlienVault’s free threat alert tool integrated with Spiceworks, Santiago began considering a paid security product with more functionality. He evaluated several SIEM solutions, including Splunk, but found them too complex and time-consuming for his team. The need for a security operations center analyst to manage these tools was a significant drawback. Santiago and his team eventually chose AlienVault for its ease of use and comprehensive security features. AlienVault’s solution allowed them to monitor and secure their network without the need for additional staff or extensive training. The product’s ability to detect and block malicious IPs, along with its user-friendly interface, made it an ideal choice for the City of Lewiston.

Impact #1	City of Lewiston saw AlienVault as cutting out the middleman and possible 'telephone game' in their security.
Impact #2	After only a few days of turning on AlienVault, City of Lewiston was able to discover that a former employee was attempting to regain entry to their network.
Impact #3	City of Lewiston found that, unlike other products, their team would be able to secure their network without the need to hire a security operations center analyst.

Impact #1

City of Lewiston saw AlienVault as cutting out the middleman and possible 'telephone game' in their security.

Impact #2

After only a few days of turning on AlienVault, City of Lewiston was able to discover that a former employee was attempting to regain entry to their network.

Impact #3

City of Lewiston found that, unlike other products, their team would be able to secure their network without the need to hire a security operations center analyst.

Benefit #1	The cost of hiring a security operations center analyst would have been around $50-70K a year in salary, not including benefits.

Benefit #1

The cost of hiring a security operations center analyst would have been around $50-70K a year in salary, not including benefits.

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Overview

No Security Operations Analyst Required

Operational Impact

Quantitative Benefit