Case Studies No Room at the Inn for Crypto-Creeps

Edit This Case Study Record

	No Room at the Inn for Crypto-Creeps

No Room at the Inn for Crypto-Creeps

Technology Category	Cybersecurity & Privacy - Malware Protection Functional Applications - Remote Monitoring & Control Systems Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Functions	Business Operation Facility Management
Use Cases	Cybersecurity Remote Asset Management
Services	Cybersecurity Services System Integration
Challenge	The Crowne Plaza Boston faced a critical ransomware attack by CryptoLocker, threatening the hotel's day-to-day operations. The malware demanded a hefty ransom for the release of the hotel's critical data. The hotel immediately contacted TeamLogic IT for assistance. Read More
About Customer	Crowne Plaza Boston is a bustling hotel with a fully booked conference center and a popular in-house sports bar & grille. The hotel is managed by General Manager Frank Vento, who ensures smooth operations and guest satisfaction. The hotel has a strong partnership with TeamLogic IT, a managed services provider known for its robust business continuity strategies. Read More
Solution	TeamLogic IT quickly diagnosed the ransomware issue remotely and dispatched a technician to the hotel within 20 minutes. The hotel had previously installed a Datto SIRIS backup and disaster recovery (BDR) solution on TeamLogic's advice. This allowed the technician to deploy the Datto recovery solution, fully restoring the hotel's computing systems within an hour without paying any ransom. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Malware Protection

Functional Applications - Remote Monitoring & Control Systems

Infrastructure as a Service (IaaS) - Backup & Recovery

Applicable Functions

Business Operation

Facility Management

Use Cases

Cybersecurity

Remote Asset Management

Services

Cybersecurity Services

System Integration

Challenge

The Crowne Plaza Boston faced a critical ransomware attack by CryptoLocker, threatening the hotel's day-to-day operations. The malware demanded a hefty ransom for the release of the hotel's critical data. The hotel immediately contacted TeamLogic IT for assistance.

About Customer

Crowne Plaza Boston is a bustling hotel with a fully booked conference center and a popular in-house sports bar & grille. The hotel is managed by General Manager Frank Vento, who ensures smooth operations and guest satisfaction. The hotel has a strong partnership with TeamLogic IT, a managed services provider known for its robust business continuity strategies.

Solution

TeamLogic IT quickly diagnosed the ransomware issue remotely and dispatched a technician to the hotel within 20 minutes. The hotel had previously installed a Datto SIRIS backup and disaster recovery (BDR) solution on TeamLogic's advice. This allowed the technician to deploy the Datto recovery solution, fully restoring the hotel's computing systems within an hour without paying any ransom.

Impact #1	The hotel experienced zero downtime during the incident.
Impact #2	Business presentations in the conference center continued uninterrupted.
Impact #3	Guests slept soundly in their hotel rooms.

Impact #1

The hotel experienced zero downtime during the incident.

Impact #2

Business presentations in the conference center continued uninterrupted.

Impact #3

Guests slept soundly in their hotel rooms.

Benefit #1	The hotel avoided paying a hefty ransom demanded by the ransomware attackers.

Benefit #1

The hotel avoided paying a hefty ransom demanded by the ransomware attackers.

Download PDF Version

Overview

No Room at the Inn for Crypto-Creeps

Operational Impact

Quantitative Benefit