Case Studies NIU optimizes the customer experience for their smart scooters with secure, reliable and cost-effective automated connectivity management using Control Center.

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	NIU optimizes the customer experience for their smart scooters with secure, reliable and cost-effective automated connectivity management using Control Center.

NIU optimizes the customer experience for their smart scooters with secure, reliable and cost-effective automated connectivity management using Control Center.

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Automotive Transportation
Applicable Functions	Maintenance
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Data Science Services System Integration
Challenge	NIU, the world's leading smart electric scooter manufacturer, faced the challenge of ensuring the security and diagnostic health of their connected scooters. With vehicles always connected to the cloud, the company needed a reliable system to continuously collect data, monitor all deployed devices, flag any irregularities, and automatically take corrective action. Additionally, NIU aimed to optimize data usage and costs to lower the total cost of ownership for consumers. Read More
About Customer	NIU is a leading manufacturer of smart electric scooters, recognized as the world's No. 1 in this category. The company is known for its innovative approach to integrating cloud connectivity with its vehicles, allowing for continuous data collection and updates. This connectivity ensures that riders have peace of mind regarding the security and diagnostic health of their scooters. NIU's commitment to leveraging advanced technology to enhance user experience and operational efficiency sets it apart in the competitive market of electric scooters. Read More
Solution	NIU implemented Cisco Jasper Control Center to manage the connectivity of their smart scooters. This platform allows NIU to constantly monitor all deployed devices, flag any irregularities, and automatically take corrective action for the fastest resolution. The real-time monitoring capabilities of Control Center help NIU quickly identify and resolve unusual network or device behavior, ensuring reliable connected services. Additionally, Cisco Jasper helps NIU optimize data usage and costs by decreasing the total data transmission between scooters and the cloud, thereby lowering the total cost of ownership for consumers. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Automotive

Transportation

Applicable Functions

Maintenance

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

NIU, the world's leading smart electric scooter manufacturer, faced the challenge of ensuring the security and diagnostic health of their connected scooters. With vehicles always connected to the cloud, the company needed a reliable system to continuously collect data, monitor all deployed devices, flag any irregularities, and automatically take corrective action. Additionally, NIU aimed to optimize data usage and costs to lower the total cost of ownership for consumers.

About Customer

NIU is a leading manufacturer of smart electric scooters, recognized as the world's No. 1 in this category. The company is known for its innovative approach to integrating cloud connectivity with its vehicles, allowing for continuous data collection and updates. This connectivity ensures that riders have peace of mind regarding the security and diagnostic health of their scooters. NIU's commitment to leveraging advanced technology to enhance user experience and operational efficiency sets it apart in the competitive market of electric scooters.

Solution

NIU implemented Cisco Jasper Control Center to manage the connectivity of their smart scooters. This platform allows NIU to constantly monitor all deployed devices, flag any irregularities, and automatically take corrective action for the fastest resolution. The real-time monitoring capabilities of Control Center help NIU quickly identify and resolve unusual network or device behavior, ensuring reliable connected services. Additionally, Cisco Jasper helps NIU optimize data usage and costs by decreasing the total data transmission between scooters and the cloud, thereby lowering the total cost of ownership for consumers.

Impact #1	Lower operational costs: NIU reduces fleet management costs with automated data analytics and rate plan optimization.
Impact #2	Ensure reliable connected services: Real-time monitoring helps NIU quickly identify and resolve unusual network or device behavior.
Impact #3	Deliver exceptional customer experiences: Ongoing data insights enable NIU to continuously improve scooter performance and security for its drivers.

Impact #1

Lower operational costs: NIU reduces fleet management costs with automated data analytics and rate plan optimization.

Impact #2

Ensure reliable connected services: Real-time monitoring helps NIU quickly identify and resolve unusual network or device behavior.

Impact #3

Deliver exceptional customer experiences: Ongoing data insights enable NIU to continuously improve scooter performance and security for its drivers.

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Overview

NIU optimizes the customer experience for their smart scooters with secure, reliable and cost-effective automated connectivity management using Control Center.

Operational Impact