Case Studies Nidec Global Appliance improves customer relations with SoftExpert's global solution

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	Nidec Global Appliance improves customer relations with SoftExpert's global solution

Nidec Global Appliance improves customer relations with SoftExpert's global solution

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Consumer Goods
Applicable Functions	Logistics & Transportation Quality Assurance Sales & Marketing
Use Cases	Real-Time Location System (RTLS)
Services	System Integration Training
Challenge	Nidec needed a solution that could manage their customer requests globally. Laiz Maia, Nidec Global Appliance's technical support specialist in the Quality area, emphasizes that the company needed a system that was easily accessible by all plants in the group. They were looking for an online system that could document all the root cause analysis actions and action plans. Read More
About Customer	Nidec Global Appliance, a division of Nidec Corporation, manufactures and markets products for commercial and residential use, including refrigeration solutions, motors for washing machines, dryers, and dishwashers, as well as components for heating, ventilation, and air conditioning systems. With more than 15,000 collaborators in 9 countries, Nidec Global Appliance is part of Nidec Corporation, a global leader in the motor and component manufacturing industry for a wide variety of industries, headquartered in Japan. Read More
Solution	The project includes the implementation of the SoftExpert Workflow, Problem, Form, and Analytics modules, which are now used by customer quality teams in all of the company's plants. In addition, other areas that have contact with customers also use the solution, including Logistics, Technical Support, Sales, and Manufacturing. The SoftExpert Excellence Suite solution allows all units to easily access detailed customer requests, with action plans and defined causes. The system is user-friendly, allowing for quick configuration of new users and access via mobile devices, enabling real-time updates and sharing of photos and videos. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Consumer Goods

Applicable Functions

Logistics & Transportation

Quality Assurance

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Services

System Integration

Training

Challenge

Nidec needed a solution that could manage their customer requests globally. Laiz Maia, Nidec Global Appliance's technical support specialist in the Quality area, emphasizes that the company needed a system that was easily accessible by all plants in the group. They were looking for an online system that could document all the root cause analysis actions and action plans.

About Customer

Nidec Global Appliance, a division of Nidec Corporation, manufactures and markets products for commercial and residential use, including refrigeration solutions, motors for washing machines, dryers, and dishwashers, as well as components for heating, ventilation, and air conditioning systems. With more than 15,000 collaborators in 9 countries, Nidec Global Appliance is part of Nidec Corporation, a global leader in the motor and component manufacturing industry for a wide variety of industries, headquartered in Japan.

Solution

The project includes the implementation of the SoftExpert Workflow, Problem, Form, and Analytics modules, which are now used by customer quality teams in all of the company's plants. In addition, other areas that have contact with customers also use the solution, including Logistics, Technical Support, Sales, and Manufacturing. The SoftExpert Excellence Suite solution allows all units to easily access detailed customer requests, with action plans and defined causes. The system is user-friendly, allowing for quick configuration of new users and access via mobile devices, enabling real-time updates and sharing of photos and videos.

Impact #1	Greater agility and reliability in handling customer requests.
Impact #2	Assertive actions for solutions and suggestions for improvements.
Impact #3	Process optimization across various departments.

Impact #1

Greater agility and reliability in handling customer requests.

Impact #2

Assertive actions for solutions and suggestions for improvements.

Impact #3

Process optimization across various departments.

Benefit #1	15,000 collaborators in 9 countries can now access the system.
Benefit #2	New users can be configured and start using the system in just two minutes.

Benefit #1

15,000 collaborators in 9 countries can now access the system.

Benefit #2

New users can be configured and start using the system in just two minutes.

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Overview

Nidec Global Appliance improves customer relations with SoftExpert's global solution

Operational Impact

Quantitative Benefit