Infobip
Case Studies
Nickel: Streamlining Client Onboarding and Optimizing Costs with Infobip
Overview
Nickel: Streamlining Client Onboarding and Optimizing Costs with InfobipInfobip |
Cybersecurity & Privacy - Identity & Authentication Management Networks & Connectivity - NFC | |
Finance & Insurance Telecommunications | |
Logistics & Transportation Sales & Marketing | |
Speech Recognition Voice Biometrics | |
Operational Impact
With the implementation of Infobip's solutions, Nickel was able to optimize costs and simplify the onboarding process. The use of two-factor SMS Authentication and SMS communications with voice failover not only made the onboarding process faster and simpler for customers but also added an additional security layer for authorizing larger transactions. The one-time PIN delivered to clients via SMS allowed Nickel to verify users using just their mobile phones, without compromising the user experience. The automatic voice failover ensured successful and timely delivery. Nickel was very impressed with the human approach Infobip took and how well they were taken care of by their account team. With a distribution network consisting of more than 4,000 locations, Nickel plans to double its client base by 2020, and is now exploring other Infobip product offerings that could help them to further boost the company’s onboarding process. | |
Quantitative Benefit
Nickel crossed the 1-million-customer mark in 2018 | |
30-35,000 new accounts are being opened monthly | |
Nickel was able to save on IT operating costs year-on-year | |