nGenius Solution Helps Denver Health Deliver Quality Voice & Data Services

Denver Health, a healthcare provider for the city and county of Denver, Colorado, was experiencing substantial wireless usage growth. They run VoIP, PACs and EMR applications throughout their network. The network team needed a network and application performance management solution to detect and diagnose problems that might arise with their applications with the escalating growth. They were also implementing a critical Voice over IP (VoIP) pilot project and needed to manage performance of voice traffic alongside other critical applications such as Electronic Medical Records (EMRs), Picture Archiving and Communication Systems (PACS), and streaming video during a time of unprecedented growth in network usage.

Denver Health is the healthcare safety net for the city and county of Denver, Colorado, delivering services to more than 25 percent of all Denver residents. Additionally, one third of the children in Denver are cared for by Denver Health physicians. A 477-bed hospital with a Level 1 trauma center anchors their services and is supplemented by eight family health centers, 12 school-based health centers, a drug and poison center, and a 24x7 nurse phone line to answer questions from the community. As all the full-time physicians at Denver Health are also University of Colorado School of Medicine faculty, this teaching hospital trains medical interns and residents in more than two dozen different specialties while simultaneously supporting a paramedic school. Denver Health’s IT organization has implemented a fiber backbone network sufficient to support the large campus environment with 18,000-ports. It presently has 20 remote sites and plans support for even more new users. There are over 300 wireless access points campus-wide, currently averaging 600 simultaneous wireless user sessions, both of which are expected to grow significantly over the next year.