NETSCOUT Case Studies nGenius Enterprise Performance Management Prioritizes the Work of Emergency Services

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	nGenius Enterprise Performance Management Prioritizes the Work of Emergency Services NETSCOUT

nGenius Enterprise Performance Management Prioritizes the Work of Emergency Services

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Cities & Municipalities
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	Data Science Services System Integration
Challenge	The city was facing performance issues with critical applications, affecting operations at multiple fire stations and disrupting communication with city officials. Constituents reported call quality issues when communicating with city officials. The city leaders became aware of network and application performance issues affecting emergency service systems and calls into various fire stations. This prompted them to investigate other sites like community and art centers, police stations, and library branches. They wanted to improve communication quality for 311 services to ensure the public had an outlet to connect with non-emergency city services and would always be well informed. After the city investigated their network and application environment, they uncovered significant performance issues. Read More
About Customer	The customer is a major metropolitan area that prioritizes responsive communication and the overall safety of citizens in their community. This NETSCOUT customer leverages nGenius Enterprise Performance Management solutions throughout the city to assure network and application reliability. With many important departments dispersed throughout this large city, end-through-end visibility and continuous remote location monitoring are crucial to ensure emergency and community services are operational. Not unlike most cities and other government entities in the world, budget restrictions and staffing limitations make it infeasible to employ local IT resources at each site location. Read More
Solution	The city government chose to leverage nGenius Packet Flow Switches (PFS) to scale to meet the speeds needed in their environment. As they migrated their network to 100 gigabytes in the city’s data centers, nGenius Enterprise Performance Management provided end-through-end visibility to monitor network and application performance. Using InfiniStreamNG (ISNG) appliances, they are able to simultaneously monitor performance of each location throughout the city. With nGeniusPULSE, the city was able to strategically stationed nPoint instrumentation throughout the city in fire stations, libraries, community and art centers, and eventually plans to extend nPoint to other locations, including police departments, in the next phase of their city-wide monitoring strategy. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Cities & Municipalities

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

The city was facing performance issues with critical applications, affecting operations at multiple fire stations and disrupting communication with city officials. Constituents reported call quality issues when communicating with city officials. The city leaders became aware of network and application performance issues affecting emergency service systems and calls into various fire stations. This prompted them to investigate other sites like community and art centers, police stations, and library branches. They wanted to improve communication quality for 311 services to ensure the public had an outlet to connect with non-emergency city services and would always be well informed. After the city investigated their network and application environment, they uncovered significant performance issues.

About Customer

The customer is a major metropolitan area that prioritizes responsive communication and the overall safety of citizens in their community. This NETSCOUT customer leverages nGenius Enterprise Performance Management solutions throughout the city to assure network and application reliability. With many important departments dispersed throughout this large city, end-through-end visibility and continuous remote location monitoring are crucial to ensure emergency and community services are operational. Not unlike most cities and other government entities in the world, budget restrictions and staffing limitations make it infeasible to employ local IT resources at each site location.

Solution

The city government chose to leverage nGenius Packet Flow Switches (PFS) to scale to meet the speeds needed in their environment. As they migrated their network to 100 gigabytes in the city’s data centers, nGenius Enterprise Performance Management provided end-through-end visibility to monitor network and application performance. Using InfiniStreamNG (ISNG) appliances, they are able to simultaneously monitor performance of each location throughout the city. With nGeniusPULSE, the city was able to strategically stationed nPoint instrumentation throughout the city in fire stations, libraries, community and art centers, and eventually plans to extend nPoint to other locations, including police departments, in the next phase of their city-wide monitoring strategy.

Impact #1	Enhanced visibility and consistent quality analysis has allowed them to maintain business continuity and provide reliable communication and safety services to the public from any remote location throughout the city.
Impact #2	Expanding visibility of remote site operations throughout the city, monitoring 311 and 911 call quality over wide-area network (WAN) connections, and assuring the performance of mission-critical applications allowed this city to improve its support for emergency services and, in turn, the community as a whole.
Impact #3	Further demonstrating a commitment to the community, the IT organization is assuring quality of experience for patrons of their libraries and arts facilities with performance visibility and analysis.

Impact #1

Enhanced visibility and consistent quality analysis has allowed them to maintain business continuity and provide reliable communication and safety services to the public from any remote location throughout the city.

Impact #2

Expanding visibility of remote site operations throughout the city, monitoring 311 and 911 call quality over wide-area network (WAN) connections, and assuring the performance of mission-critical applications allowed this city to improve its support for emergency services and, in turn, the community as a whole.

Impact #3

Further demonstrating a commitment to the community, the IT organization is assuring quality of experience for patrons of their libraries and arts facilities with performance visibility and analysis.

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Overview

nGenius Enterprise Performance Management Prioritizes the Work of Emergency Services

Operational Impact