Case Studies Next Generation Translation Solutions

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	Next Generation Translation Solutions

Next Generation Translation Solutions

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Automotive
Applicable Functions	Business Operation Quality Assurance Sales & Marketing
Services	Software Design & Engineering Services System Integration Training
Challenge	The translation of technical content has become increasingly complex and challenging due to the need for process efficiency and the requirement to deliver multi-lingual user assistance information across all channels. Companies must ensure that their technical communicators can handle structured creation and dynamic publication of user information globally. This necessitates the ability to deliver consistent, high-quality content in multiple languages to maximize customer experience. The traditional approach of working on complete documents is no longer sufficient, as technical communicators and translators now often work on new and modified chunks of text. Read More
About Customer	Lionbridge is a global leader in providing technical communication and translation services. They support clients by setting up efficient processes to meet the requirements of delivering multi-lingual user assistance information into all channels. Lionbridge offers a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. They have a scalable pool of over 30,000 technically qualified language experts and operate according to standardized global best practices. Their services are available for any project, in any format, and in any language, ensuring a high-quality experience for customers worldwide. Read More
Solution	Lionbridge supports clients by automating the transmission of content between the client and their translation technology, making it quicker and more cost-effective to have content in multiple languages. Their Technical Communication and Translation Services include writing, illustrating, translating, and publishing technical content. They offer a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. Lionbridge's scalable pool of 30,000+ technically qualified language experts and highly efficient production model through repeatable processes and automation at scale help control costs and maintain high-quality standards. They also provide a dynamic internal web portal for access to core processes, work instructions, and guidelines. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Automotive

Applicable Functions

Business Operation

Quality Assurance

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Training

Challenge

The translation of technical content has become increasingly complex and challenging due to the need for process efficiency and the requirement to deliver multi-lingual user assistance information across all channels. Companies must ensure that their technical communicators can handle structured creation and dynamic publication of user information globally. This necessitates the ability to deliver consistent, high-quality content in multiple languages to maximize customer experience. The traditional approach of working on complete documents is no longer sufficient, as technical communicators and translators now often work on new and modified chunks of text.

About Customer

Lionbridge is a global leader in providing technical communication and translation services. They support clients by setting up efficient processes to meet the requirements of delivering multi-lingual user assistance information into all channels. Lionbridge offers a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. They have a scalable pool of over 30,000 technically qualified language experts and operate according to standardized global best practices. Their services are available for any project, in any format, and in any language, ensuring a high-quality experience for customers worldwide.

Solution

Lionbridge supports clients by automating the transmission of content between the client and their translation technology, making it quicker and more cost-effective to have content in multiple languages. Their Technical Communication and Translation Services include writing, illustrating, translating, and publishing technical content. They offer a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. Lionbridge's scalable pool of 30,000+ technically qualified language experts and highly efficient production model through repeatable processes and automation at scale help control costs and maintain high-quality standards. They also provide a dynamic internal web portal for access to core processes, work instructions, and guidelines.

Impact #1	Reduced Cost: Integrated process from authoring to localization and publishing, multi-shore model, and technological innovation.
Impact #2	Next Generation Solutions: More effective Rich Media and Augmented Reality documentation enhances understanding of delivery.
Impact #3	Consistent and Better-Quality Documentation: Expert linguists and stringent production and QA processes lead to consistent quality, and core dedicated client teams assure that knowledge is retained from project to project.

Impact #1

Reduced Cost: Integrated process from authoring to localization and publishing, multi-shore model, and technological innovation.

Impact #2

Next Generation Solutions: More effective Rich Media and Augmented Reality documentation enhances understanding of delivery.

Impact #3

Consistent and Better-Quality Documentation: Expert linguists and stringent production and QA processes lead to consistent quality, and core dedicated client teams assure that knowledge is retained from project to project.

Benefit #1	Decreased a major German car manufacturer’s file processing effort by 30%.
Benefit #2	Produced a translation savings of $15 million for a large manufacturing client.
Benefit #3	Helped a global technology company improve customer reviews and satisfaction to 94%.

Benefit #1

Decreased a major German car manufacturer’s file processing effort by 30%.

Benefit #2

Produced a translation savings of $15 million for a large manufacturing client.

Benefit #3

Helped a global technology company improve customer reviews and satisfaction to 94%.

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Overview

Next Generation Translation Solutions

Operational Impact

Quantitative Benefit