RingCentral
Case Studies
New York Genome Center Enhances Communication with RingCentral
Overview
New York Genome Center Enhances Communication with RingCentralRingCentral |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Data Management Platforms | |
Buildings Telecommunications | |
Facility Management Product Research & Development | |
Inventory Management Personnel Tracking & Monitoring | |
System Integration Testing & Certification | |
Operational Impact
The implementation of RingCentral's phone system resulted in reliable and flexible communication for NYGC. The system was truly plug-and-play, providing assistance every step of the way, from equipment purchasing and configurations to other setup questions. The system's flexibility was particularly evident during Hurricane Sandy when NYGC's pilot test lab and other facilities were shut down. Despite the storm, the email and cloud-based phone system remained operational, allowing the organization to forward calls to non-affected areas and maintain open lines of communication. The mobile app for checking voicemail and the ability to read voicemail in the email program were also appreciated features. RingCentral's solution effectively brought phone technology into the computer, where most of the organization's work is done. | |