FlowForma Case Studies New Processes Enhance Role of Paramedic Body

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	New Processes Enhance Role of Paramedic Body FlowForma

New Processes Enhance Role of Paramedic Body

FlowForma

Technology Category	Analytics & Modeling - Real Time Analytics Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring Remote Collaboration
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The College of Paramedics of Nova Scotia (CPNS) was struggling with a legacy database system that was inflexible and expensive. The data collection points in member application and renewal processes were not aligned with what CPNS needed, and repairs to broken processes took too long to fix. The service provider was expensive and it took months to make changes. This inflexibility impacted regulatory compliance. CPNS spent six months investigating a replacement solution. Read More
About Customer	The College of Paramedics of Nova Scotia (CPNS) is a statutory body responsible for registration and licensing processes that ensure only qualified paramedics are permitted to practise in the region. Established in 2017, it inherited a registrant database that was no longer fit for purpose, run by an inflexible and expensive service provider. CPNS needed a solution that could evolve with the organization, have better reporting and deliver a better user experience. Read More
Solution	CPNS selected a cloud-based Register Management System from Pontem Innovations, with FlowForma as the crucial forms-building component. Registrations start on the College’s website after which an automated authentication process allows approved registrants access to a self-service portal. This contains all the FlowForma forms for other processes, such as renewals and evidence of continuing competency. Data is stored on Azure, the cloud platform that benefits from Microsoft’s billion-dollar investment in security and compliance. It provides a safe and resilient environment for external users to complete forms within the registrant portal and the College’s website. All the forms use standard FlowForma business rules and are tagged to individual registrants. The College can set approval requirements to ensure appropriate people inside the organization are involved and that the status of different processes is constantly tracked. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The College of Paramedics of Nova Scotia (CPNS) was struggling with a legacy database system that was inflexible and expensive. The data collection points in member application and renewal processes were not aligned with what CPNS needed, and repairs to broken processes took too long to fix. The service provider was expensive and it took months to make changes. This inflexibility impacted regulatory compliance. CPNS spent six months investigating a replacement solution.

About Customer

The College of Paramedics of Nova Scotia (CPNS) is a statutory body responsible for registration and licensing processes that ensure only qualified paramedics are permitted to practise in the region. Established in 2017, it inherited a registrant database that was no longer fit for purpose, run by an inflexible and expensive service provider. CPNS needed a solution that could evolve with the organization, have better reporting and deliver a better user experience.

Solution

CPNS selected a cloud-based Register Management System from Pontem Innovations, with FlowForma as the crucial forms-building component. Registrations start on the College’s website after which an automated authentication process allows approved registrants access to a self-service portal. This contains all the FlowForma forms for other processes, such as renewals and evidence of continuing competency. Data is stored on Azure, the cloud platform that benefits from Microsoft’s billion-dollar investment in security and compliance. It provides a safe and resilient environment for external users to complete forms within the registrant portal and the College’s website. All the forms use standard FlowForma business rules and are tagged to individual registrants. The College can set approval requirements to ensure appropriate people inside the organization are involved and that the status of different processes is constantly tracked.

Impact #1	The solution has radically improved reporting, including the College’s contributions to the Canadian Institute for Health Information and the Department of Health and Wellness, which provides oversight to health services in the province.
Impact #2	Automated dashboard reporting is part of the system, with Power BI analytics customized to the College requirements.
Impact #3	Around 20 data points from the old system were superfluous to requirements and discarded. The data is more focused now and easier to assemble in reports.

Impact #1

The solution has radically improved reporting, including the College’s contributions to the Canadian Institute for Health Information and the Department of Health and Wellness, which provides oversight to health services in the province.

Impact #2

Automated dashboard reporting is part of the system, with Power BI analytics customized to the College requirements.

Impact #3

Around 20 data points from the old system were superfluous to requirements and discarded. The data is more focused now and easier to assemble in reports.

Benefit #1	CPNS was able to respond and used FlowForma Process Automation to develop an application process in a week and a half during the pandemic when legislation was enacted to license new paramedic graduates more quickly.

Benefit #1

CPNS was able to respond and used FlowForma Process Automation to develop an application process in a week and a half during the pandemic when legislation was enacted to license new paramedic graduates more quickly.

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Overview

New Processes Enhance Role of Paramedic Body

Operational Impact

Quantitative Benefit