Acumatica Case Studies New England Tile Case Study

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	New England Tile Case Study Acumatica

New England Tile Case Study

Acumatica

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Construction & Infrastructure
Applicable Functions	Sales & Marketing
Use Cases	Inventory Management
Services	Cloud Planning, Design & Implementation Services
Challenge	New England Tile, a tile and stone importer and seller, was facing issues with their server-based Everest ERP software which they had been using for 14 years. The server was dying and the company was constantly trying to patch it up. When they contacted Everest to upgrade, they found the prices had skyrocketed and were not satisfied with the level of support that would be provided. They started looking into other options, including NetSuite, but found NetSuite's user interface to be primitive. Read More
About Customer	New England Tile is a company based in Fairfield, CT, US. Founded in 1995, the company imports and sells tile and stone for home remodeling and construction projects. They serve homeowners, designers, and contractors. Their inventory includes more than 8,000 products. In addition to its original tile showroom, New England Tile recently opened a retail store offering stone for indoor and outdoor projects. The company employs eight people in sales, accounting, and warehouse, plus a delivery driver. Read More
Solution	After researching, New England Tile found Acumatica, an ERP system that had everything it needed and could adapt to the company's emerging needs. They transferred data and tested for a couple of months before going live with Acumatica 4.0 in April 2013. They chose to purchase the Acumatica Distribution and Financial Management suites on a perpetual license. The company has experienced improved productivity and connectivity since implementing Acumatica. The system is very customizable and has improved customer service as employees can email customers directly from the sales form open on their computer. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Construction & Infrastructure

Applicable Functions

Sales & Marketing

Use Cases

Inventory Management

Services

Cloud Planning, Design & Implementation Services

Challenge

New England Tile, a tile and stone importer and seller, was facing issues with their server-based Everest ERP software which they had been using for 14 years. The server was dying and the company was constantly trying to patch it up. When they contacted Everest to upgrade, they found the prices had skyrocketed and were not satisfied with the level of support that would be provided. They started looking into other options, including NetSuite, but found NetSuite's user interface to be primitive.

About Customer

New England Tile is a company based in Fairfield, CT, US. Founded in 1995, the company imports and sells tile and stone for home remodeling and construction projects. They serve homeowners, designers, and contractors. Their inventory includes more than 8,000 products. In addition to its original tile showroom, New England Tile recently opened a retail store offering stone for indoor and outdoor projects. The company employs eight people in sales, accounting, and warehouse, plus a delivery driver.

Solution

After researching, New England Tile found Acumatica, an ERP system that had everything it needed and could adapt to the company's emerging needs. They transferred data and tested for a couple of months before going live with Acumatica 4.0 in April 2013. They chose to purchase the Acumatica Distribution and Financial Management suites on a perpetual license. The company has experienced improved productivity and connectivity since implementing Acumatica. The system is very customizable and has improved customer service as employees can email customers directly from the sales form open on their computer.

Impact #1	Enhanced employee connections with customers and each other, improving productivity and decreasing training time for new employees
Impact #2	Peace-of-mind from Cloud-based system, avoiding server problems and power outages
Impact #3	Time savings for delivery and sales employees

Impact #1

Enhanced employee connections with customers and each other, improving productivity and decreasing training time for new employees

Impact #2

Peace-of-mind from Cloud-based system, avoiding server problems and power outages

Impact #3

Time savings for delivery and sales employees

Benefit #1	Substantial ongoing monthly savings of about $500 in server-related costs
Benefit #2	Avoided the upfront cost of $7,000 for a new server

Benefit #1

Substantial ongoing monthly savings of about $500 in server-related costs

Benefit #2

Avoided the upfront cost of $7,000 for a new server

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Overview

New England Tile Case Study

Operational Impact

Quantitative Benefit