NETSCOUT Case Studies Network Monitoring Challenges and Solutions for the Health Care Industry

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	Network Monitoring Challenges and Solutions for the Health Care Industry NETSCOUT

Network Monitoring Challenges and Solutions for the Health Care Industry

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Data Science Services System Integration
Challenge	The health care industry is heavily reliant on information technology (IT) for its daily operations. Services critical to patient care, such as electronic medical record (EMR) applications, telemedicine, mobile health, and BYOD initiatives, are putting unprecedented strain on networks, servers, and databases. This creates significant challenges for health care providers. In addition, the health care industry is heavily regulated, with acts such as the HIPPA Act and the HITECH Act requiring strict privacy and IT security regulations. This has shifted a significant amount of responsibility onto the IT departments of health care organizations. Specific challenges faced by IT professionals in the health care industry can be segmented into three main areas: insights into the network or visibility, operational efficiencies, and user experience. Read More
About Customer	The article discusses two health care providers, Cleveland Clinic and a children's hospital in Florida. Both are large, well-respected institutions that have embarked on the journey of digital transformation. They rely heavily on IT services for their daily operations, including services critical to patient care such as electronic medical record (EMR) applications, telemedicine, mobile health, and BYOD initiatives. These services are taxing their networks, servers, and databases like never before, creating significant challenges. In addition, they are subject to strict regulations such as the HIPPA Act and the HITECH Act, which require them to meet strict privacy and IT security regulations. Read More
Solution	The NETSCOUT nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology provide a holistic view and clear insights into service performance problems before they become health care user and patient problems. The core functionality of NETSCOUT nGeniusONE is rapid service triage, combining continuous monitoring and multi-layered real-time analytics capabilities. This provides an integrated performance management solution for the most complex and demanding service delivery environments. The ASI technology is a cutting-edge, network traffic-based analytics technology that generates metadata, enabling a comprehensive real-time and historical view of any service delivery component including network, server, database, service enablers, and application. This powerful data mining engine runs on NETSCOUT Intelligent Data Sources that continuously monitor session traffic in real-time as packets cross virtual or physical links. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

The health care industry is heavily reliant on information technology (IT) for its daily operations. Services critical to patient care, such as electronic medical record (EMR) applications, telemedicine, mobile health, and BYOD initiatives, are putting unprecedented strain on networks, servers, and databases. This creates significant challenges for health care providers. In addition, the health care industry is heavily regulated, with acts such as the HIPPA Act and the HITECH Act requiring strict privacy and IT security regulations. This has shifted a significant amount of responsibility onto the IT departments of health care organizations. Specific challenges faced by IT professionals in the health care industry can be segmented into three main areas: insights into the network or visibility, operational efficiencies, and user experience.

About Customer

The article discusses two health care providers, Cleveland Clinic and a children's hospital in Florida. Both are large, well-respected institutions that have embarked on the journey of digital transformation. They rely heavily on IT services for their daily operations, including services critical to patient care such as electronic medical record (EMR) applications, telemedicine, mobile health, and BYOD initiatives. These services are taxing their networks, servers, and databases like never before, creating significant challenges. In addition, they are subject to strict regulations such as the HIPPA Act and the HITECH Act, which require them to meet strict privacy and IT security regulations.

Solution

The NETSCOUT nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology provide a holistic view and clear insights into service performance problems before they become health care user and patient problems. The core functionality of NETSCOUT nGeniusONE is rapid service triage, combining continuous monitoring and multi-layered real-time analytics capabilities. This provides an integrated performance management solution for the most complex and demanding service delivery environments. The ASI technology is a cutting-edge, network traffic-based analytics technology that generates metadata, enabling a comprehensive real-time and historical view of any service delivery component including network, server, database, service enablers, and application. This powerful data mining engine runs on NETSCOUT Intelligent Data Sources that continuously monitor session traffic in real-time as packets cross virtual or physical links.

Impact #1	Assure the highest quality user and patient experience
Impact #2	Reduce time spent in the war room resolving service problems
Impact #3	Dramatically cut Mean Time to Know (MTTK) and Mean Time to Resolution (MTTR)

Impact #1

Assure the highest quality user and patient experience

Impact #2

Reduce time spent in the war room resolving service problems

Impact #3

Dramatically cut Mean Time to Know (MTTK) and Mean Time to Resolution (MTTR)

Benefit #1	Cleveland Clinic slashed their MTTR by an astonishing 80 percent or more using the NETSCOUT nGeniusONE Service Assurance solution
Benefit #2	Potential savings from hundreds of thousands to millions of dollars

Benefit #1

Cleveland Clinic slashed their MTTR by an astonishing 80 percent or more using the NETSCOUT nGeniusONE Service Assurance solution

Benefit #2

Potential savings from hundreds of thousands to millions of dollars

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Overview

Network Monitoring Challenges and Solutions for the Health Care Industry

Operational Impact

Quantitative Benefit