NETSCOUT
Case Studies
NETSCOUT Visibility Assures End‑User Experience With CCaaS
Overview
NETSCOUT Visibility Assures End‑User Experience With CCaaSNETSCOUT |
Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms | |
Telecommunications | |
Real-Time Location System (RTLS) Remote Collaboration | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
Rapid deployment of production-ready CCaaS platforms, quick entry into the market | |
High-quality Call Center experience for government users and enterprise customers | |
Quality user experience for callers engaged in voice or video teleconferencing, with customers and constituents alike realizing high-quality communications with CCaaS agents | |
Quantitative Benefit
Support for large-scale enterprise and government customers with millions of potential annual call center client exchanges | |
Support for as many as 40,000 concurrent user sessions for each service pod established for individual end customers | |