NETSCOUT Case Studies NetScout’s OptiView® XG Helps Carrollton City Schools Identify and Understand How To Fix Network and Application Issues

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	NetScout’s OptiView® XG Helps Carrollton City Schools Identify and Understand How To Fix Network and Application Issues NETSCOUT

NetScout’s OptiView® XG Helps Carrollton City Schools Identify and Understand How To Fix Network and Application Issues

NETSCOUT

Technology Category	Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Education
Services	System Integration
Challenge	Carrollton City Schools had routine network and application issues across its sites, yet lacked the appropriate tools to truly understand and fix the problems. What monitoring software it did have would alert the IT team of trouble, but not identify the specific problem or recommend solutions. As a result, the IT team often spent weeks or months chasing down and solving network and application issues. Complicating matters, the district was in the process of creating a BYOD environment, and the inability to pinpoint issues threatened to lose support from administrators and staff for the new capability. Read More
About Customer	The Carrollton City School System, established in 1886, is one of the oldest districts in Georgia, with five schools serving more than 4,600 students. Each site has from 350 to 1,000 devices, and varies considerably in usage and sophistication from elementary to high school. A small IT team works to keep this diverse ecosystem of devices and users online at all times, relying heavily on troubleshooting tools in the process. Read More
Solution	The district IT department selected the NetScout OptiView XG to provide the deep insight and analysis needed to quickly identify and solve its network and application performance challenges. The dedicated network analysis tablet not only provides both a complete system overview and detailed information on particular issues, but recommends the changes and solutions necessary to improve performance. In fact the IT group is now eliminating its other monitoring tools, because the OptiView XG does everything they can do, and more. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Education

Services

System Integration

Challenge

Carrollton City Schools had routine network and application issues across its sites, yet lacked the appropriate tools to truly understand and fix the problems. What monitoring software it did have would alert the IT team of trouble, but not identify the specific problem or recommend solutions. As a result, the IT team often spent weeks or months chasing down and solving network and application issues. Complicating matters, the district was in the process of creating a BYOD environment, and the inability to pinpoint issues threatened to lose support from administrators and staff for the new capability.

About Customer

The Carrollton City School System, established in 1886, is one of the oldest districts in Georgia, with five schools serving more than 4,600 students. Each site has from 350 to 1,000 devices, and varies considerably in usage and sophistication from elementary to high school. A small IT team works to keep this diverse ecosystem of devices and users online at all times, relying heavily on troubleshooting tools in the process.

Solution

The district IT department selected the NetScout OptiView XG to provide the deep insight and analysis needed to quickly identify and solve its network and application performance challenges. The dedicated network analysis tablet not only provides both a complete system overview and detailed information on particular issues, but recommends the changes and solutions necessary to improve performance. In fact the IT group is now eliminating its other monitoring tools, because the OptiView XG does everything they can do, and more.

Impact #1	The IT team can now quickly identify and solve network and application performance challenges.
Impact #2	The OptiView XG provides both a complete system overview and detailed information on particular issues.
Impact #3	The tool recommends the changes and solutions necessary to improve performance.

Impact #1

The IT team can now quickly identify and solve network and application performance challenges.

Impact #2

The OptiView XG provides both a complete system overview and detailed information on particular issues.

Impact #3

The tool recommends the changes and solutions necessary to improve performance.

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Overview

NetScout’s OptiView® XG Helps Carrollton City Schools Identify and Understand How To Fix Network and Application Issues

Operational Impact