NETSCOUT Case Studies NETSCOUT Helps North American Financial Services Institution Transform Technology and Customer Experience

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	NETSCOUT Helps North American Financial Services Institution Transform Technology and Customer Experience NETSCOUT

NETSCOUT Helps North American Financial Services Institution Transform Technology and Customer Experience

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Collaboration Service Parts Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The financial institution was undergoing a multi-year digital transformation project aimed at revolutionizing how services are delivered to their end users. This included moving some of their infrastructure services to Cologix and Equinix for hosting some of their data center and infrastructure needs. They also selected VMware as part of their virtualization strategy, making deployment of new, customer-benefiting applications and services faster and more agile. Software-as-a-Service solutions, such as Microsoft’s SKYPE for Business for voice communications have been part of this evolution as well. As part of this project, activities such as capacity planning and performance monitoring were being insourced from third party vendors and taken over by the NetOps team. The need for accurate, end-to-end visibility to support service assurance became a priority to meet these needs. This was deemed an essential part of a successful migration given the increased complexity of a multi-cloud environment. Read More
About Customer	The customer is a major financial services institution, one of the largest of its type in North America. They have over 40,000 employees operating across hundreds of branch offices and thousands of ATMs to serve more than five million members and clients throughout the region. In addition to personal and business retail banking, this organization also has subsidiaries offering products and services related to life and health insurance, property and casualty insurance, real estate, wealth management, and brokerage, among others. Recently they have embarked on a major digital transformation project, which necessitated a renewed focus on end-to-end visibility across their environment, on premises and in the cloud. Read More
Solution	To address these challenges, this organization turned to NETSCOUT®. The NetOps team deployed the nGeniusONE Service Assurance platform, along with InfiniStreamNG appliances, vSTREAM virtual appliances, and NSX Edition of vSTREAM as data sources. The nGenius 5000 Series packet flow switch was deployed to provide access to packet data for on-demand visibility throughout the datacenter for the InfiniStreamNG appliances and other monitoring tools. The InfiniStreamNG software and hardware appliances were deployed strategically in the datacenter and other locations, such as co-location facilities hosting cloud gateways. The NSX Edition of vSTREAM virtual appliance is being used to provide east-west visibility into VMware NSX environments in a software defined datacenter. This visibility at the virtualization layer enables NetOps to target critical applications as they are being migrated into the environment, to ensure consistent performance before and after the move. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Collaboration

Service Parts Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The financial institution was undergoing a multi-year digital transformation project aimed at revolutionizing how services are delivered to their end users. This included moving some of their infrastructure services to Cologix and Equinix for hosting some of their data center and infrastructure needs. They also selected VMware as part of their virtualization strategy, making deployment of new, customer-benefiting applications and services faster and more agile. Software-as-a-Service solutions, such as Microsoft’s SKYPE for Business for voice communications have been part of this evolution as well. As part of this project, activities such as capacity planning and performance monitoring were being insourced from third party vendors and taken over by the NetOps team. The need for accurate, end-to-end visibility to support service assurance became a priority to meet these needs. This was deemed an essential part of a successful migration given the increased complexity of a multi-cloud environment.

About Customer

The customer is a major financial services institution, one of the largest of its type in North America. They have over 40,000 employees operating across hundreds of branch offices and thousands of ATMs to serve more than five million members and clients throughout the region. In addition to personal and business retail banking, this organization also has subsidiaries offering products and services related to life and health insurance, property and casualty insurance, real estate, wealth management, and brokerage, among others. Recently they have embarked on a major digital transformation project, which necessitated a renewed focus on end-to-end visibility across their environment, on premises and in the cloud.

Solution

To address these challenges, this organization turned to NETSCOUT®. The NetOps team deployed the nGeniusONE Service Assurance platform, along with InfiniStreamNG appliances, vSTREAM virtual appliances, and NSX Edition of vSTREAM as data sources. The nGenius 5000 Series packet flow switch was deployed to provide access to packet data for on-demand visibility throughout the datacenter for the InfiniStreamNG appliances and other monitoring tools. The InfiniStreamNG software and hardware appliances were deployed strategically in the datacenter and other locations, such as co-location facilities hosting cloud gateways. The NSX Edition of vSTREAM virtual appliance is being used to provide east-west visibility into VMware NSX environments in a software defined datacenter. This visibility at the virtualization layer enables NetOps to target critical applications as they are being migrated into the environment, to ensure consistent performance before and after the move.

Impact #1	With the nGeniusONE solution in place, mean-time-to-repair (MTTR) has improved with the new visibility, as has overall customer and end user experience.
Impact #2	The IT staff has now gained truly borderless visibility into their business environment, on premises and in the cloud.
Impact #3	They have the solution necessary to break down the multi-cloud complexity, as well as to find and resolve issues on their own.

Impact #1

With the nGeniusONE solution in place, mean-time-to-repair (MTTR) has improved with the new visibility, as has overall customer and end user experience.

Impact #2

The IT staff has now gained truly borderless visibility into their business environment, on premises and in the cloud.

Impact #3

They have the solution necessary to break down the multi-cloud complexity, as well as to find and resolve issues on their own.

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Overview

NETSCOUT Helps North American Financial Services Institution Transform Technology and Customer Experience

Operational Impact