NETSCOUT Case Studies NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation

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	NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation NETSCOUT

NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Edge Computing & Edge Intelligence Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The company's IT team was facing challenges with their digital transformation projects due to outdated IT platforms. They were struggling with transitioning applications to an off-site co-location facility, upgrading to 40G infrastructure in the core to enhance service performance, and rolling out a new cloud platform to better support business service access for home-based users. Additionally, they were dealing with current-day challenges such as reliable monitoring of wireless networks in their multi-floor corporate facilities and improving the efficiency of a legacy back-in-time troubleshooting process. The IT leaders were also aiming to improve IT collaboration and reduce the number of in-use vendor toolsets. Read More
About Customer	The customer is a leading financial and insurance services company based in the U.S. The company has millions of clients and generates billions of dollars in annual revenue. They employ tens of thousands of well-trained subject matter experts (SMEs) and agents across numerous business hubs, data centers, contact centers, regional offices, and home-based locations. The company understands that their ability to expand market reach and retain customers is made easier when they deliver high-quality customer experiences on the Voice and Web platforms used by SMEs and agents. Read More
Solution	The company selected NETSCOUT’s nGeniusONE Service Assurance solution to provide the visibility and analysis necessary for both their current migration needs and long-term network and performance management requirements. The solution includes the nGeniusONE smart analytics platform, InfiniStreamNG software appliances for 40G, nGenius Packet Flow Operating System (PFOS) Software with centralized nGenius Packet Flow Systems Fabric Management, nGeniusPULSE virtual and hardware servers with nPoints, and nGenius Collector for NetFlow. The solution provides the IT team with visibility at the network link level needed for monitoring end-to-end service delivery. The nGeniusONE Service Dependency views were essential in helping them understand all service dependencies involved in an individual application’s performance, and they factored those elements in transition planning to ensure migration success. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Edge Computing & Edge Intelligence

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The company's IT team was facing challenges with their digital transformation projects due to outdated IT platforms. They were struggling with transitioning applications to an off-site co-location facility, upgrading to 40G infrastructure in the core to enhance service performance, and rolling out a new cloud platform to better support business service access for home-based users. Additionally, they were dealing with current-day challenges such as reliable monitoring of wireless networks in their multi-floor corporate facilities and improving the efficiency of a legacy back-in-time troubleshooting process. The IT leaders were also aiming to improve IT collaboration and reduce the number of in-use vendor toolsets.

About Customer

The customer is a leading financial and insurance services company based in the U.S. The company has millions of clients and generates billions of dollars in annual revenue. They employ tens of thousands of well-trained subject matter experts (SMEs) and agents across numerous business hubs, data centers, contact centers, regional offices, and home-based locations. The company understands that their ability to expand market reach and retain customers is made easier when they deliver high-quality customer experiences on the Voice and Web platforms used by SMEs and agents.

Solution

The company selected NETSCOUT’s nGeniusONE Service Assurance solution to provide the visibility and analysis necessary for both their current migration needs and long-term network and performance management requirements. The solution includes the nGeniusONE smart analytics platform, InfiniStreamNG software appliances for 40G, nGenius Packet Flow Operating System (PFOS) Software with centralized nGenius Packet Flow Systems Fabric Management, nGeniusPULSE virtual and hardware servers with nPoints, and nGenius Collector for NetFlow. The solution provides the IT team with visibility at the network link level needed for monitoring end-to-end service delivery. The nGeniusONE Service Dependency views were essential in helping them understand all service dependencies involved in an individual application’s performance, and they factored those elements in transition planning to ensure migration success.

Impact #1	The IT team is advancing key digital transformation initiatives, while making good on their goals for cross-team collaboration, reduced toolsets, and increased troubleshooting and meantime-to-repair efficiencies.
Impact #2	The company is meeting cost containment guidelines and reducing digital transformation complexity by standardizing on an integrated NETSCOUT platform.

Impact #1

The IT team is advancing key digital transformation initiatives, while making good on their goals for cross-team collaboration, reduced toolsets, and increased troubleshooting and meantime-to-repair efficiencies.

Impact #2

The company is meeting cost containment guidelines and reducing digital transformation complexity by standardizing on an integrated NETSCOUT platform.

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Overview

NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation

Operational Impact