Absolute Software
Case Studies
NetMotion Mobility® Slashes AT&T’s Expenses, Cuts Workforce Overtime by 50%
Overview
NetMotion Mobility® Slashes AT&T’s Expenses, Cuts Workforce Overtime by 50%Absolute Software |
Functional Applications - Remote Monitoring & Control Systems | |
Telecommunications | |
Field Services | |
Remote Asset Management | |
System Integration | |
Operational Impact
The implementation of NetMotion Mobility software significantly improved the user experience for AT&T's field personnel. The software's advanced data-reducing compression technologies enabled bandwidth-intensive applications such as voice-over-IP or streaming video to work flawlessly. Consistent connectivity also ensured that devices were always up-to-date with security patches, new drivers, and application updates. The field engineers were able to focus on their jobs and serve customers better than ever. They were no longer frustrated with their mobile technology and were able to take on an additional two jobs each day, significantly reducing the delays in resolving issues for customers. | |
Quantitative Benefit
43% reduction in expenses | |
54% decrease in overtime | |
Decrease in helpdesk calls | |