Absolute Software Case Studies NetMotion Mobility® Helps Allina Healthcare Improve Quality of Patient Care

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	NetMotion Mobility® Helps Allina Healthcare Improve Quality of Patient Care Absolute Software

NetMotion Mobility® Helps Allina Healthcare Improve Quality of Patient Care

Absolute Software

Technology Category	Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - Cellular
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Field Services Quality Assurance
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration
Challenge	Allina Hospitals and Clinics were among the first in the nation to use Electronic Medical Records to deliver seamless, coordinated care. However, the group’s home nurses were regularly losing connectivity in the field. Logged out of applications without warning, the nurses were forced to log in again and re-enter the data lost from their previous session. When the IT group tied 90 helpdesk tickets to this issue, management stepped in to find a better solution. The EMR application requires field devices to sync with the central database. But as the scale of data transfer grew, nurses could no longer wait until the end of their shifts to sync from an office or at home – synchronization sessions were taking as long as a half-hour. The problem was so bad that several nurses quit in frustration. Read More
About Customer	Allina Hospitals and Clinics is a healthcare system that includes 11 hospitals, four ambulatory care centers, 97 clinics and a home-care division. The home care division is a new and thriving unit at Allina. More than 300 nurses serve the group’s patient population throughout Minnesota and Wisconsin. The Allina home care and hospice nurse team carries a range of laptops and devices from Lenovo (X60 series to X200 series). The laptops use Sierra Wireless AirCards to connect to cellular networks from Verizon and Sprint. Cerner RoadNotes, a point-of-care online document system for home care, allows nurses to review patient medical history, update care plans, enter new diagnoses and complete EMR documentation. Read More
Solution	Allina implemented NetMotion Mobility® Mobile Performance Management software to keep nurses connected throughout the day. Allina started with a small pilot to test Mobility with 25 of the nurses who experienced the most issues. When their communications issues went away, Allina decided to deploy Mobility to its entire home care team. Mobility made it easy for nurses to access Wi-Fi at home or on the go using the secure connection. Mobility’s analytics capabilities helped Daisley and his team to identify and resolve potential problems before they can impact the quality of care. Allina has also been able to expand their home care group and give others in the organization reliable enhanced field performance. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - Cellular

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Field Services

Quality Assurance

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Challenge

Allina Hospitals and Clinics were among the first in the nation to use Electronic Medical Records to deliver seamless, coordinated care. However, the group’s home nurses were regularly losing connectivity in the field. Logged out of applications without warning, the nurses were forced to log in again and re-enter the data lost from their previous session. When the IT group tied 90 helpdesk tickets to this issue, management stepped in to find a better solution. The EMR application requires field devices to sync with the central database. But as the scale of data transfer grew, nurses could no longer wait until the end of their shifts to sync from an office or at home – synchronization sessions were taking as long as a half-hour. The problem was so bad that several nurses quit in frustration.

About Customer

Allina Hospitals and Clinics is a healthcare system that includes 11 hospitals, four ambulatory care centers, 97 clinics and a home-care division. The home care division is a new and thriving unit at Allina. More than 300 nurses serve the group’s patient population throughout Minnesota and Wisconsin. The Allina home care and hospice nurse team carries a range of laptops and devices from Lenovo (X60 series to X200 series). The laptops use Sierra Wireless AirCards to connect to cellular networks from Verizon and Sprint. Cerner RoadNotes, a point-of-care online document system for home care, allows nurses to review patient medical history, update care plans, enter new diagnoses and complete EMR documentation.

Solution

Allina implemented NetMotion Mobility® Mobile Performance Management software to keep nurses connected throughout the day. Allina started with a small pilot to test Mobility with 25 of the nurses who experienced the most issues. When their communications issues went away, Allina decided to deploy Mobility to its entire home care team. Mobility made it easy for nurses to access Wi-Fi at home or on the go using the secure connection. Mobility’s analytics capabilities helped Daisley and his team to identify and resolve potential problems before they can impact the quality of care. Allina has also been able to expand their home care group and give others in the organization reliable enhanced field performance.

Impact #1	Patient visits increased by 3-4 per day
Impact #2	Eliminated helpdesk connectivity tickets
Impact #3	Decrease in employee turnover

Impact #1

Patient visits increased by 3-4 per day

Impact #2

Eliminated helpdesk connectivity tickets

Impact #3

Decrease in employee turnover

Benefit #1	Patient visits increased by 3-4 per day
Benefit #2	Helpdesk connectivity tickets fell from 90 to zero

Benefit #1

Patient visits increased by 3-4 per day

Benefit #2

Helpdesk connectivity tickets fell from 90 to zero

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Overview

NetMotion Mobility® Helps Allina Healthcare Improve Quality of Patient Care

Operational Impact

Quantitative Benefit