Neste's Transformation: Halving Invoicing Lead Time with Celonis EMS

Neste turned to Celonis EMS, particularly its Visual and Daily Management capabilities, to address their invoicing lead time issue. The first step was to identify process bottlenecks. Using Celonis, Neste gained the visibility needed to identify the key factors negatively impacting their invoicing lead times. The second step was to identify and rally behind the right KPIs. Neste used the Celonis platform to create performance dashboards that helped them visualize their order-to-cash process and measure performance in real time. They identified critical KPIs including ticketing lead times, invoicing lead times, and customer cancellation invoices. These KPIs were used to set half-yearly targets, which were shared across every team involved in the order-to-cash process. The third step was to use daily management features to keep every team on track. Neste used the daily management features of the Celonis EMS to structure twice-weekly meetings and keep every team on track. The platform’s ticketing and invoicing due lists were used to prepare tasks before each meeting, enabling the team to review any pending tasks, see the actions needed, and communicate with the relevant stakeholder to get the process back on track.