Alteryx Case Studies NBN’s Transformation: From Data Prep to Advanced Analytics

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	NBN’s Transformation: From Data Prep to Advanced Analytics Alteryx

NBN’s Transformation: From Data Prep to Advanced Analytics

Alteryx

Technology Category	Analytics & Modeling - Big Data Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Buildings Equipment & Machinery
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Virtual Prototyping & Product Testing
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The National Broadband Network (NBN), an Australian government-owned organization, was facing a significant challenge with its data analytics team. The team was spending 80% of their time on data preparation and only 20% on actual analytics. This imbalance was leading to frustration among the highly skilled analysts who knew they could deliver more insights if they had more time. The business leaders were also facing challenges in managing stakeholder expectations due to the limited insights they could provide. The goal was to flip this '80-20 rule' and enable the data scientists and the analytics community to spend 80% of their time on providing actionable insights with business value. Read More
About Customer	The customer in this case study is the National Broadband Network (NBN), a government-owned organization in Australia. NBN is responsible for designing, building, and operating Australia's wholesale broadband access network. As part of its operations, NBN has a data analytics team that was spending a majority of its time on data preparation rather than on analytics. The team is composed of highly skilled analysts who were becoming frustrated due to the imbalance in their work. The business leaders of NBN were also facing challenges in managing stakeholder expectations due to the limited insights they could provide. Read More
Solution	NBN embarked on a journey to build a robust and scalable solution. The process started with data architecture and modeling based on the requirements for reporting and analytics. Data ingestion was a key area where Alteryx was involved, bringing in multiple sources of data across NBN's sales and marketing activity. Data management and governance were also crucial, and NBN partnered closely with the Chief Data Office to ensure best practices were followed. The journey was divided into three phases: Prototype, Operational, and Cloud Big Data. In the Prototype phase, a marketing mix and attribution model was built out to provide insights back to the marketing function. In the Operational phase, the reporting platform was centralized, and self-service dashboards were developed. In the Cloud Big Data phase, performance and operational reporting were produced, and an AWS stack was implemented. Throughout the journey, change management was a key focus, and the solution was branded as Nexus. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings

Equipment & Machinery

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Virtual Prototyping & Product Testing

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The National Broadband Network (NBN), an Australian government-owned organization, was facing a significant challenge with its data analytics team. The team was spending 80% of their time on data preparation and only 20% on actual analytics. This imbalance was leading to frustration among the highly skilled analysts who knew they could deliver more insights if they had more time. The business leaders were also facing challenges in managing stakeholder expectations due to the limited insights they could provide. The goal was to flip this '80-20 rule' and enable the data scientists and the analytics community to spend 80% of their time on providing actionable insights with business value.

About Customer

The customer in this case study is the National Broadband Network (NBN), a government-owned organization in Australia. NBN is responsible for designing, building, and operating Australia's wholesale broadband access network. As part of its operations, NBN has a data analytics team that was spending a majority of its time on data preparation rather than on analytics. The team is composed of highly skilled analysts who were becoming frustrated due to the imbalance in their work. The business leaders of NBN were also facing challenges in managing stakeholder expectations due to the limited insights they could provide.

Solution

NBN embarked on a journey to build a robust and scalable solution. The process started with data architecture and modeling based on the requirements for reporting and analytics. Data ingestion was a key area where Alteryx was involved, bringing in multiple sources of data across NBN's sales and marketing activity. Data management and governance were also crucial, and NBN partnered closely with the Chief Data Office to ensure best practices were followed. The journey was divided into three phases: Prototype, Operational, and Cloud Big Data. In the Prototype phase, a marketing mix and attribution model was built out to provide insights back to the marketing function. In the Operational phase, the reporting platform was centralized, and self-service dashboards were developed. In the Cloud Big Data phase, performance and operational reporting were produced, and an AWS stack was implemented. Throughout the journey, change management was a key focus, and the solution was branded as Nexus.

Impact #1	The transformation journey led to significant operational improvements at NBN. The team was able to shift from spending a majority of their time on data preparation to focusing on analytics. This shift enabled them to provide more actionable insights with business value. The implementation of the AWS stack and the development of the usage-based segmentation model also improved data management and customer experience prediction. Furthermore, the journey helped NBN move towards becoming a Centre of Excellence for data foundation. The journey is ongoing, with NBN continuing to leverage the capabilities provided by Alteryx and other technologies to further improve their analytics and insights.

Impact #1

The transformation journey led to significant operational improvements at NBN. The team was able to shift from spending a majority of their time on data preparation to focusing on analytics. This shift enabled them to provide more actionable insights with business value. The implementation of the AWS stack and the development of the usage-based segmentation model also improved data management and customer experience prediction. Furthermore, the journey helped NBN move towards becoming a Centre of Excellence for data foundation. The journey is ongoing, with NBN continuing to leverage the capabilities provided by Alteryx and other technologies to further improve their analytics and insights.

Benefit #1	Flipped the team's time allocation from 80% data preparation to 80% analytics
Benefit #2	Increased the capacity to do more types of analytics and insights
Benefit #3	Implemented an AWS stack for improved data management

Benefit #1

Flipped the team's time allocation from 80% data preparation to 80% analytics

Benefit #2

Increased the capacity to do more types of analytics and insights

Benefit #3

Implemented an AWS stack for improved data management

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Overview

NBN’s Transformation: From Data Prep to Advanced Analytics

Operational Impact

Quantitative Benefit