Case Studies Nationstar Mortgage realizes accelerated time-to-value with AppSense

Edit This Case Study Record

	Nationstar Mortgage realizes accelerated time-to-value with AppSense

Nationstar Mortgage realizes accelerated time-to-value with AppSense

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Nationstar Mortgage faced significant challenges during a period of rapid growth in 2012 and 2013. The employee population tripled, causing desktop logons to slow to as long as three minutes and desktops to sometimes freeze, making it impossible to work. A complex Excel query by one user could lock up an entire server, leading to trouble tickets soaring to 300 a day. The company was adding 10 servers a week, but it wasn't enough to keep up with the demand. Profile corruption, performance problems, and server crashes were common issues, and the IT team was constantly in firefighting mode. Read More
About Customer	Based in Lewisville, Texas, Nationstar Mortgage offers servicing, origination, and real estate services to financial institutions and consumers. As one of the nation’s largest mortgage servicers, its clients include national and regional banks, government organizations, securitization trusts, private investment funds, and other owners of residential mortgage loans and securities. Nationstar maintains a virtual desktop environment using Citrix XenApp, and during a period of significant growth, the employee population tripled, leading to various IT challenges. Read More
Solution	To address these challenges, Nationstar Mortgage implemented AppSense DesktopNow, which includes Performance Manager and Environment Manager. The deployment took only two months and started with a 500-seat proof of concept that showed immediate positive results. AppSense professional services were knowledgeable and accommodated Nationstar's use cases, quickly providing a solution. Performance Manager ensured that users shared system resources equally, decreased memory per session, and enabled Nationstar to boost user density per host. Environment Manager eliminated Terminal Services roaming profiles and custom login scripts, moving logon scripts and group policy objects (GPOs) to AppSense. This significantly improved logon times and reduced the number of trouble tickets. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Nationstar Mortgage faced significant challenges during a period of rapid growth in 2012 and 2013. The employee population tripled, causing desktop logons to slow to as long as three minutes and desktops to sometimes freeze, making it impossible to work. A complex Excel query by one user could lock up an entire server, leading to trouble tickets soaring to 300 a day. The company was adding 10 servers a week, but it wasn't enough to keep up with the demand. Profile corruption, performance problems, and server crashes were common issues, and the IT team was constantly in firefighting mode.

About Customer

Based in Lewisville, Texas, Nationstar Mortgage offers servicing, origination, and real estate services to financial institutions and consumers. As one of the nation’s largest mortgage servicers, its clients include national and regional banks, government organizations, securitization trusts, private investment funds, and other owners of residential mortgage loans and securities. Nationstar maintains a virtual desktop environment using Citrix XenApp, and during a period of significant growth, the employee population tripled, leading to various IT challenges.

Solution

To address these challenges, Nationstar Mortgage implemented AppSense DesktopNow, which includes Performance Manager and Environment Manager. The deployment took only two months and started with a 500-seat proof of concept that showed immediate positive results. AppSense professional services were knowledgeable and accommodated Nationstar's use cases, quickly providing a solution. Performance Manager ensured that users shared system resources equally, decreased memory per session, and enabled Nationstar to boost user density per host. Environment Manager eliminated Terminal Services roaming profiles and custom login scripts, moving logon scripts and group policy objects (GPOs) to AppSense. This significantly improved logon times and reduced the number of trouble tickets.

Impact #1	Nationstar now supports 7,500 users with DesktopNow, regaining control of its user environment and allowing IT to evaluate new products and improve the user experience.
Impact #2	Performance Manager ensured that users shared system resources equally, decreasing memory per session and boosting user density per host.
Impact #3	Environment Manager eliminated Terminal Services roaming profiles and custom login scripts, moving logon scripts and GPOs to AppSense, which significantly improved logon times.

Impact #1

Nationstar now supports 7,500 users with DesktopNow, regaining control of its user environment and allowing IT to evaluate new products and improve the user experience.

Impact #2

Performance Manager ensured that users shared system resources equally, decreasing memory per session and boosting user density per host.

Impact #3

Environment Manager eliminated Terminal Services roaming profiles and custom login scripts, moving logon scripts and GPOs to AppSense, which significantly improved logon times.

Benefit #1	Reduced trouble tickets from 300 per day to less than 10 on average.
Benefit #2	Decreased logon times from as long as three minutes to between 14 and 20 seconds.
Benefit #3	Increased server density by 10 percent.

Benefit #1

Reduced trouble tickets from 300 per day to less than 10 on average.

Benefit #2

Decreased logon times from as long as three minutes to between 14 and 20 seconds.

Benefit #3

Increased server density by 10 percent.

Download PDF Version

Overview

Nationstar Mortgage realizes accelerated time-to-value with AppSense

Operational Impact

Quantitative Benefit