NETSCOUT Case Studies National Retailer Assures Service Delivery over Citrix with NETSCOUT

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	National Retailer Assures Service Delivery over Citrix with NETSCOUT NETSCOUT

National Retailer Assures Service Delivery over Citrix with NETSCOUT

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	The national retail chain was facing network congestion that was causing service degradations, severely impacting employee productivity and customer services. The IT team was unable to quickly identify the root cause of the issues. Unauthorized use of applications on the company’s network also presented security risks for the business. The company was unaware that employees were using thin clients for personal use, streaming video during work hours, causing a spike in traffic and degradation across the system. Read More
About Customer	The customer is a national retail chain that provides customers with quality goods and services at the lowest possible prices. The company has an annual revenue that exceeds $100 billion from more than 500 operating stores in the United States and Canada, serving tens of millions of customers. The retailer depends on state-of-the-art technology throughout their distributed network to deliver vital multi-tier business applications including Citrix, SAP, Kronos, and other service applications. Read More
Solution	To solve the national retailer’s network and application performance issues, IT turned to NETSCOUT. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology, along with InfiniStream® appliances, were used to enable IT to quickly identify, isolate and mitigate problems responsible for causing service degradation. InfiniStream appliances are instrumented throughout the retailer’s data centers to provide end-to-end visibility into both the Citrix and applications environments. The nGeniusONE solution provides customized dashboard views of the IT environment, offering at-a-glance insights from the high-level regional perspective down to service performance at each individual store. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

The national retail chain was facing network congestion that was causing service degradations, severely impacting employee productivity and customer services. The IT team was unable to quickly identify the root cause of the issues. Unauthorized use of applications on the company’s network also presented security risks for the business. The company was unaware that employees were using thin clients for personal use, streaming video during work hours, causing a spike in traffic and degradation across the system.

About Customer

The customer is a national retail chain that provides customers with quality goods and services at the lowest possible prices. The company has an annual revenue that exceeds $100 billion from more than 500 operating stores in the United States and Canada, serving tens of millions of customers. The retailer depends on state-of-the-art technology throughout their distributed network to deliver vital multi-tier business applications including Citrix, SAP, Kronos, and other service applications.

Solution

To solve the national retailer’s network and application performance issues, IT turned to NETSCOUT. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology, along with InfiniStream® appliances, were used to enable IT to quickly identify, isolate and mitigate problems responsible for causing service degradation. InfiniStream appliances are instrumented throughout the retailer’s data centers to provide end-to-end visibility into both the Citrix and applications environments. The nGeniusONE solution provides customized dashboard views of the IT environment, offering at-a-glance insights from the high-level regional perspective down to service performance at each individual store.

Impact #1	Significantly lowers mean-time-to-restore (MTTR) services to the stores by pinpointing degradations to either the applications or Citrix web access.
Impact #2	Enables rapid identification of service degradations and root cause analysis.
Impact #3	Promotes cross-team collaboration.

Impact #1

Significantly lowers mean-time-to-restore (MTTR) services to the stores by pinpointing degradations to either the applications or Citrix web access.

Impact #2

Enables rapid identification of service degradations and root cause analysis.

Impact #3

Promotes cross-team collaboration.

Benefit #1	Saved $1.5 million over four years by replacing previous monitoring solution with NETSCOUT.

Benefit #1

Saved $1.5 million over four years by replacing previous monitoring solution with NETSCOUT.

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Overview

National Retailer Assures Service Delivery over Citrix with NETSCOUT

Operational Impact

Quantitative Benefit