RingCentral
Case Studies
NakedWines.com Enhances Customer Service with RingCentral Live Reports
Overview
NakedWines.com Enhances Customer Service with RingCentral Live ReportsRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Buildings Telecommunications | |
Human Resources Procurement | |
Personnel Tracking & Monitoring Traffic Monitoring | |
System Integration | |
Operational Impact
The implementation of RingCentral's solutions has significantly improved NakedWines.com's customer service operations. The custom click-to-call integration with the API has made it easier for the team to call customers and has reduced misdials. The real-time monitoring of call queues using RingCentral Live Reports has allowed the company to effectively manage call traffic, rebalance staff members assigned to different queues, and pull in additional staff if necessary. This has ensured that customers are not left hanging on hold. The Live Reports feature has also enabled the company to spot emerging patterns in the call traffic and proactively plan staffing based on these patterns and call volume forecasts. Overall, the use of RingCentral's solutions has helped NakedWines.com to provide better service to its customers. | |