Case Studies MySherpa Success Story

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	MySherpa Success Story

MySherpa Success Story

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Quality Assurance
Use Cases	Cybersecurity Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	MySherpa aimed to build deeper customer relationships by shifting focus from reactive support and break-fix to strategic initiatives and guidance. The company wanted to leverage a partner with deep technical knowledge to handle proactive maintenance and quick fixes, allowing MySherpa to focus on providing strategic guidance. Additionally, MySherpa needed to ensure data integrity for its customers, which required rock-solid backups and efficient monitoring and fixing of backup issues. Read More
About Customer	MySherpa is a U.S.-based managed service provider (MSP) that positions itself as a guide for its customers' technology needs. Founded with the vision of providing more than just break-fix IT services, MySherpa aims to lead its customers through their technology challenges, much like a sherpa guides climbers up a mountain. The company focuses on high-touch, personalized service and strong customer relationships. With a client base of around 60 customers, MySherpa leverages its partnership with Continuum to offer a wide range of value-added services, including server virtualization, Microsoft Exchange, and Office365 migrations. Read More
Solution	MySherpa partnered with Continuum to leverage its extensive technical knowledge and direct access to customer infrastructure for proactive maintenance and quick fixes. This partnership allowed MySherpa to shift its focus from reactive support to strategic guidance. Continuum's services, such as Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist, enabled MySherpa to offer high-quality services and project work to its customers. The partnership also provided MySherpa with access to a broad range of tools and services at a fraction of the cost, thanks to Continuum's collective buying power. Additionally, Continuum's Navigate conferences and the Dedicated Tech service helped MySherpa stay updated on technology trends and improve its service delivery. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Cybersecurity

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

MySherpa aimed to build deeper customer relationships by shifting focus from reactive support and break-fix to strategic initiatives and guidance. The company wanted to leverage a partner with deep technical knowledge to handle proactive maintenance and quick fixes, allowing MySherpa to focus on providing strategic guidance. Additionally, MySherpa needed to ensure data integrity for its customers, which required rock-solid backups and efficient monitoring and fixing of backup issues.

About Customer

MySherpa is a U.S.-based managed service provider (MSP) that positions itself as a guide for its customers' technology needs. Founded with the vision of providing more than just break-fix IT services, MySherpa aims to lead its customers through their technology challenges, much like a sherpa guides climbers up a mountain. The company focuses on high-touch, personalized service and strong customer relationships. With a client base of around 60 customers, MySherpa leverages its partnership with Continuum to offer a wide range of value-added services, including server virtualization, Microsoft Exchange, and Office365 migrations.

Solution

MySherpa partnered with Continuum to leverage its extensive technical knowledge and direct access to customer infrastructure for proactive maintenance and quick fixes. This partnership allowed MySherpa to shift its focus from reactive support to strategic guidance. Continuum's services, such as Continuum Command, Continuum Recover, Continuum Fortify, and Continuum Assist, enabled MySherpa to offer high-quality services and project work to its customers. The partnership also provided MySherpa with access to a broad range of tools and services at a fraction of the cost, thanks to Continuum's collective buying power. Additionally, Continuum's Navigate conferences and the Dedicated Tech service helped MySherpa stay updated on technology trends and improve its service delivery.

Impact #1	MySherpa was able to focus more on strategic guidance rather than reactive support, enhancing the value provided to customers.
Impact #2	The partnership with Continuum allowed MySherpa to offer a wider range of value-added services, such as server virtualization and Microsoft Exchange migrations.
Impact #3	Customer satisfaction remained high, with customers appreciating the transparency and effectiveness of the Continuum partnership.

Impact #1

MySherpa was able to focus more on strategic guidance rather than reactive support, enhancing the value provided to customers.

Impact #2

The partnership with Continuum allowed MySherpa to offer a wider range of value-added services, such as server virtualization and Microsoft Exchange migrations.

Impact #3

Customer satisfaction remained high, with customers appreciating the transparency and effectiveness of the Continuum partnership.

Benefit #1	Near-zero customer attrition rate.
Benefit #2	High margin project work boosted MySherpa’s bottom line.
Benefit #3	Significant cost savings on tools and services through Continuum's collective buying power.

Benefit #1

Near-zero customer attrition rate.

Benefit #2

High margin project work boosted MySherpa’s bottom line.

Benefit #3

Significant cost savings on tools and services through Continuum's collective buying power.

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Overview

MySherpa Success Story

Operational Impact

Quantitative Benefit