Case Studies MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services

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	MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services

MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries	Finance & Insurance Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Services	Cloud Planning, Design & Implementation Services System Integration Training
Challenge	MySherpa faced the challenge of delivering effective data backup and business continuity services to clients in various data-driven industries such as healthcare, legal, and financial services. The company needed a robust solution that could ensure data integrity and minimize downtime for their clients. Additionally, MySherpa required a platform that could reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks. Read More
About Customer	MySherpa is a Delaware-based provider of managed IT, cloud, data protection, and other technology services. Founded in 2001 by Greg Gurev, the company serves small- to medium-sized businesses in the Greater Philadelphia market. MySherpa supports a variety of unique verticals, including healthcare, legal, and financial services. The company aims to help clients achieve peak performance by understanding their specific technology needs and delivering customized support. MySherpa proactively plans for potential issues and takes ownership of problems, allowing clients to focus on their core business activities. Read More
Solution	MySherpa adopted Continuum’s Continuity247 platform, a fully-managed backup and disaster recovery (BDR) solution. Continuity247 combines a powerful feature set with direct support from Continuum’s Network Operations Center (NOC) technicians, who handle day-to-day monitoring, management, and troubleshooting of client backups. The platform's TruVerify technology provides video verification to confirm the integrity of recovery points, simplifying troubleshooting and offering tangible proof of service quality. MySherpa also leverages Continuum’s Tech Advantage program to upgrade existing clients to Continuity247, minimizing downtime by completing migrations after hours or on weekends. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Backup & Recovery

Applicable Industries

Finance & Insurance

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Services

Cloud Planning, Design & Implementation Services

System Integration

Training

Challenge

MySherpa faced the challenge of delivering effective data backup and business continuity services to clients in various data-driven industries such as healthcare, legal, and financial services. The company needed a robust solution that could ensure data integrity and minimize downtime for their clients. Additionally, MySherpa required a platform that could reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.

About Customer

MySherpa is a Delaware-based provider of managed IT, cloud, data protection, and other technology services. Founded in 2001 by Greg Gurev, the company serves small- to medium-sized businesses in the Greater Philadelphia market. MySherpa supports a variety of unique verticals, including healthcare, legal, and financial services. The company aims to help clients achieve peak performance by understanding their specific technology needs and delivering customized support. MySherpa proactively plans for potential issues and takes ownership of problems, allowing clients to focus on their core business activities.

Solution

MySherpa adopted Continuum’s Continuity247 platform, a fully-managed backup and disaster recovery (BDR) solution. Continuity247 combines a powerful feature set with direct support from Continuum’s Network Operations Center (NOC) technicians, who handle day-to-day monitoring, management, and troubleshooting of client backups. The platform's TruVerify technology provides video verification to confirm the integrity of recovery points, simplifying troubleshooting and offering tangible proof of service quality. MySherpa also leverages Continuum’s Tech Advantage program to upgrade existing clients to Continuity247, minimizing downtime by completing migrations after hours or on weekends.

Impact #1	Continuity247 has enabled MySherpa to reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.
Impact #2	The platform's TruVerify technology provides video verification, offering tangible proof of service quality and simplifying troubleshooting.
Impact #3	Continuum’s NOC technicians provide hands-on support, minimizing the time MySherpa’s staff spends managing the platform.

Impact #1

Continuity247 has enabled MySherpa to reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.

Impact #2

The platform's TruVerify technology provides video verification, offering tangible proof of service quality and simplifying troubleshooting.

Impact #3

Continuum’s NOC technicians provide hands-on support, minimizing the time MySherpa’s staff spends managing the platform.

Benefit #1	Continuum’s NOC technicians provide support from a team of over 700 professionals.
Benefit #2	MySherpa spends only two to three hours setting up new clients on Continuity247, with the NOC handling the rest.

Benefit #1

Continuum’s NOC technicians provide support from a team of over 700 professionals.

Benefit #2

MySherpa spends only two to three hours setting up new clients on Continuity247, with the NOC handling the rest.

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Overview

MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services

Operational Impact

Quantitative Benefit