Sphera Case Studies MySafety: Increase Safety Culture and Performance with Intelligent Incident Data and Technology

Edit This Case Study Record

	MySafety: Increase Safety Culture and Performance with Intelligent Incident Data and Technology Sphera

MySafety: Increase Safety Culture and Performance with Intelligent Incident Data and Technology

Sphera

Technology Category	Analytics & Modeling - Big Data Analytics Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	The Co-op, a large consumer co-operative with interests across various sectors, was facing challenges in ensuring the safety of its workforce. The retail sector is vulnerable to a wide range of incidents, from workplace accidents to antisocial behavior, as well as the verbal abuse and physical assault of colleagues. To improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors. The safety strategy went beyond the collection and reporting of incidents and near misses. An important success factor for establishing a broad and efficient safety culture and protecting the workforce was to evaluate the collected data with advanced data analytics capabilities to spot underlying trends and risk profile sites, ensure compliance and enable better decision-making. Due to Co-op’s complex safety requirements and the need to cover all its stores, future-ready mobile technology was needed. Read More
About Customer	The Co-op is one of the world’s largest consumer co-operatives with interests across food, funerals, insurance, legal services and health. The company was founded in 1863 and is based in Manchester, United Kingdom. Today, Co-op has over 57,000 employees and generates a revenue of £11.2 billion. The company operates in a sector that is vulnerable to a wide range of incidents, from workplace accidents to antisocial behavior, as well as the verbal abuse and physical assault of colleagues. To ensure the safety of its workforce and improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors. Read More
Solution	SpheraCloud Health and Safety Software was implemented at Co-op in October 2019. In addition to the Incident Management module, the solution includes further modules such as Data Collection, Action Items, Advanced Analytics, Risk Assessment and Audits. Based on the reporting tool’s broad accessibility to all colleagues and contractors, the number of reported incidents has been high from the beginning and surpassed the one millionth event in July 2022. At first glance, high case numbers appear somewhat problematic, but each recording of an event provides valuable insights to predict and prevent future incidents. As Co-op was dealing with a significant number of events that they had to triage, they have built logic into their system, which allows them to automatically classify incidents by their severity and automate reports and notifications. Their physical assault triage process has been recognized as market-leading by the U.K. National Business Crime Centre and is shared nationally to drive change for more safety in the entire industry. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

The Co-op, a large consumer co-operative with interests across various sectors, was facing challenges in ensuring the safety of its workforce. The retail sector is vulnerable to a wide range of incidents, from workplace accidents to antisocial behavior, as well as the verbal abuse and physical assault of colleagues. To improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors. The safety strategy went beyond the collection and reporting of incidents and near misses. An important success factor for establishing a broad and efficient safety culture and protecting the workforce was to evaluate the collected data with advanced data analytics capabilities to spot underlying trends and risk profile sites, ensure compliance and enable better decision-making. Due to Co-op’s complex safety requirements and the need to cover all its stores, future-ready mobile technology was needed.

About Customer

The Co-op is one of the world’s largest consumer co-operatives with interests across food, funerals, insurance, legal services and health. The company was founded in 1863 and is based in Manchester, United Kingdom. Today, Co-op has over 57,000 employees and generates a revenue of £11.2 billion. The company operates in a sector that is vulnerable to a wide range of incidents, from workplace accidents to antisocial behavior, as well as the verbal abuse and physical assault of colleagues. To ensure the safety of its workforce and improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors.

Solution

SpheraCloud Health and Safety Software was implemented at Co-op in October 2019. In addition to the Incident Management module, the solution includes further modules such as Data Collection, Action Items, Advanced Analytics, Risk Assessment and Audits. Based on the reporting tool’s broad accessibility to all colleagues and contractors, the number of reported incidents has been high from the beginning and surpassed the one millionth event in July 2022. At first glance, high case numbers appear somewhat problematic, but each recording of an event provides valuable insights to predict and prevent future incidents. As Co-op was dealing with a significant number of events that they had to triage, they have built logic into their system, which allows them to automatically classify incidents by their severity and automate reports and notifications. Their physical assault triage process has been recognized as market-leading by the U.K. National Business Crime Centre and is shared nationally to drive change for more safety in the entire industry.

Impact #1	The implementation of MySafety provided Co-op with an incident management system. It also helped them understand their business much better based on a wealth of data that allowed them to spot underlying trends, risk profile sites and stores for safety-related decisions.
Impact #2	MySafety data helps support major crime campaigns in the U.K. and drives compliance by running 1.7 million audits, as well as inspections and early intervention initiatives to maintain the workforce’s overall well-being.
Impact #3	Together, this results in far-reaching cost benefits and improved operational productivity.

Impact #1

The implementation of MySafety provided Co-op with an incident management system. It also helped them understand their business much better based on a wealth of data that allowed them to spot underlying trends, risk profile sites and stores for safety-related decisions.

Impact #2

MySafety data helps support major crime campaigns in the U.K. and drives compliance by running 1.7 million audits, as well as inspections and early intervention initiatives to maintain the workforce’s overall well-being.

Impact #3

Together, this results in far-reaching cost benefits and improved operational productivity.

Benefit #1	26% reduction in high-severity accidents (in the last two years)
Benefit #2	Cost benefits from less sick time taken / sick pay disbursed and fewer extra resources needed

Benefit #1

26% reduction in high-severity accidents (in the last two years)

Benefit #2

Cost benefits from less sick time taken / sick pay disbursed and fewer extra resources needed

Download PDF Version

Overview

MySafety: Increase Safety Culture and Performance with Intelligent Incident Data and Technology

Operational Impact

Quantitative Benefit