Revenue.io
Case Studies
Mynd Enhances Quality Assurance and Efficiency with Revenue.io
Overview
Mynd Enhances Quality Assurance and Efficiency with Revenue.ioRevenue.io |
Networks & Connectivity - Gateways | |
Equipment & Machinery Finance & Insurance | |
Quality Assurance Sales & Marketing | |
Leasing Finance Automation Predictive Quality Analytics | |
System Integration Testing & Certification | |
Operational Impact
The implementation of Revenue.io has brought significant operational benefits to Mynd. The company has been able to save a considerable amount of time, as changes can now be made in minutes, unlike the previous system that required articulate coding or after-hours work. The Conversation AI tool has enabled Mynd to audit a large number of calls every month and leave detailed notes on hundreds of calls, enhancing their quality assurance process. Furthermore, the customer support provided by Revenue.io has been highly impressive, with almost all issues resolved on the same day. Mynd has felt listened to by the entire Revenue.io team, and they feel more like a partner than a client, with their recommendations on features and functionality being taken into consideration. | |
Quantitative Benefit
Revenue.io enabled Mynd to quickly onboard a quality assurance team to review, score and annotate hundreds of monthly calls. | |
The AI-powered analytics provided by Revenue.io empowered sales managers to make data-driven decisions. | |
The intuitive and scalable interface of Revenue.io allowed Mynd to create or revise complex routing rules in minutes. | |