Case Studies MX Logistics Enables Customer Visibility and Improves Operational Efficiency with Rose Rocket

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	MX Logistics Enables Customer Visibility and Improves Operational Efficiency with Rose Rocket

MX Logistics Enables Customer Visibility and Improves Operational Efficiency with Rose Rocket

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Transportation Management Systems (TMS)
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Remote Asset Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	For Albert Renaud of MX Logistics, the dilemma with their old TMS software was the lack of visibility for customers into their freight, compared to the experience available for consumer deliveries. As the Director of Logistics, he felt frustrated for his customers and sought a new TMS that could provide better visibility and control. The goal was to distinguish MX Logistics among other brokerage firms and use the new TMS as a selling feature to attract new customers. Read More
About Customer	MX Logistics is a subsidiary of Minimax Express Transportation Inc., a next-day, LTL, and TL trucking company servicing Ontario, Quebec, and all of Eastern Canada. As a full-service brokerage firm, MX Logistics has worldwide routes and strong partnerships in Canada, the U.S., and Mexico. The company specializes in freight brokerage and aims to provide superior customer service and operational efficiency. Read More
Solution	Rose Rocket’s Customer Portal provided on-demand visibility into freight for MX Logistics' customers. The portal allowed customers to view rates, order statuses, and documents at their convenience, offering a self-service element. MX Logistics could upload updates from their carriers into their TMS, enabling customers to check in through their secure portal. The portal also featured easy-to-use order and spot quote functionality, and a live-chat feature for customer inquiries. The minimal setup required for customers further enhanced the user experience, allowing MX Logistics to quickly onboard new clients and expand their business relationships. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Remote Asset Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

For Albert Renaud of MX Logistics, the dilemma with their old TMS software was the lack of visibility for customers into their freight, compared to the experience available for consumer deliveries. As the Director of Logistics, he felt frustrated for his customers and sought a new TMS that could provide better visibility and control. The goal was to distinguish MX Logistics among other brokerage firms and use the new TMS as a selling feature to attract new customers.

About Customer

MX Logistics is a subsidiary of Minimax Express Transportation Inc., a next-day, LTL, and TL trucking company servicing Ontario, Quebec, and all of Eastern Canada. As a full-service brokerage firm, MX Logistics has worldwide routes and strong partnerships in Canada, the U.S., and Mexico. The company specializes in freight brokerage and aims to provide superior customer service and operational efficiency.

Solution

Rose Rocket’s Customer Portal provided on-demand visibility into freight for MX Logistics' customers. The portal allowed customers to view rates, order statuses, and documents at their convenience, offering a self-service element. MX Logistics could upload updates from their carriers into their TMS, enabling customers to check in through their secure portal. The portal also featured easy-to-use order and spot quote functionality, and a live-chat feature for customer inquiries. The minimal setup required for customers further enhanced the user experience, allowing MX Logistics to quickly onboard new clients and expand their business relationships.

Impact #1	Rose Rocket was implemented during a transitional period for MX Logistics, which was rebranding itself as an independent subsidiary. Despite the hectic time, the cloud-based implementation allowed them to quickly become operational.
Impact #2	MX Logistics now completes an average of 80 orders per week through Rose Rocket, with order entry time reduced to 30 seconds per order and the invoicing process down to 1 hour per week.
Impact #3	The real-time data available in Rose Rocket TMS enables MX Logistics to run daily cost analysis and profitability reports, providing constant visibility into their business operations.

Impact #1

Rose Rocket was implemented during a transitional period for MX Logistics, which was rebranding itself as an independent subsidiary. Despite the hectic time, the cloud-based implementation allowed them to quickly become operational.

Impact #2

MX Logistics now completes an average of 80 orders per week through Rose Rocket, with order entry time reduced to 30 seconds per order and the invoicing process down to 1 hour per week.

Impact #3

The real-time data available in Rose Rocket TMS enables MX Logistics to run daily cost analysis and profitability reports, providing constant visibility into their business operations.

Benefit #1	Order entry time reduced from 2-10 minutes to 30 seconds.
Benefit #2	Invoice processing time reduced from 12 hours per month to 1 hour per week, a 75% increase in efficiency.

Benefit #1

Order entry time reduced from 2-10 minutes to 30 seconds.

Benefit #2

Invoice processing time reduced from 12 hours per month to 1 hour per week, a 75% increase in efficiency.

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Overview

MX Logistics Enables Customer Visibility and Improves Operational Efficiency with Rose Rocket

Operational Impact

Quantitative Benefit