Case Studies MultiPlan Sees 56% Reduction in Average Response Time with Help from New Relic

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	MultiPlan Sees 56% Reduction in Average Response Time with Help from New Relic

MultiPlan Sees 56% Reduction in Average Response Time with Help from New Relic

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration
Challenge	MultiPlan, a healthcare cost management solutions provider, was experiencing dramatic growth, processing as many as 140 million claims annually. The company relied on almost 400 different software applications and almost 100 web services to drive its business. In 2011, the team began to encounter performance issues with the web services they were running in Cape Clear, an enterprise service bus. They had very little visibility into the performance of key components across that environment. Customers often discovered issues before they did. The tipping point came when an unexpected weekend outage caused the company to re-evaluate their performance monitoring. Read More
About Customer	MultiPlan is a comprehensive cost management solutions provider for the healthcare industry. Founded in 1980, the company works with nearly 900,000 providers to serve 67 million consumers across the United States. The company has been experiencing dramatic growth, processing as many as 140 million claims annually. MultiPlan relies on almost 400 different software applications and almost 100 web services to drive its business. The company is headquartered in New York City and employs over 2,300 people. Read More
Solution	Prior to New Relic, MultiPlan relied on a patchwork of monitoring technologies, many of them on-premise solutions requiring thousands of dollars and hundreds of hours just to configure and install. They decided to try New Relic and were able to have it up and running in 15 minutes. A few minutes later, they were able to identify the root cause of a database issue that had been eluding them for months. With New Relic, MultiPlan gains a level of clarity and nuance that similar tools simply can’t match. New Relic tells them if an error is trivial or critical, and that’s a huge help in prioritizing fixes. New Relic gives them a holistic view of those dependencies so that they can understand exactly where issues are emerging. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Challenge

MultiPlan, a healthcare cost management solutions provider, was experiencing dramatic growth, processing as many as 140 million claims annually. The company relied on almost 400 different software applications and almost 100 web services to drive its business. In 2011, the team began to encounter performance issues with the web services they were running in Cape Clear, an enterprise service bus. They had very little visibility into the performance of key components across that environment. Customers often discovered issues before they did. The tipping point came when an unexpected weekend outage caused the company to re-evaluate their performance monitoring.

About Customer

MultiPlan is a comprehensive cost management solutions provider for the healthcare industry. Founded in 1980, the company works with nearly 900,000 providers to serve 67 million consumers across the United States. The company has been experiencing dramatic growth, processing as many as 140 million claims annually. MultiPlan relies on almost 400 different software applications and almost 100 web services to drive its business. The company is headquartered in New York City and employs over 2,300 people.

Solution

Prior to New Relic, MultiPlan relied on a patchwork of monitoring technologies, many of them on-premise solutions requiring thousands of dollars and hundreds of hours just to configure and install. They decided to try New Relic and were able to have it up and running in 15 minutes. A few minutes later, they were able to identify the root cause of a database issue that had been eluding them for months. With New Relic, MultiPlan gains a level of clarity and nuance that similar tools simply can’t match. New Relic tells them if an error is trivial or critical, and that’s a huge help in prioritizing fixes. New Relic gives them a holistic view of those dependencies so that they can understand exactly where issues are emerging.

Impact #1	With help from New Relic, MultiPlan has seen a major reduction in average response time.
Impact #2	The team now has sufficient insight to proactively address issues long before users are affected.
Impact #3	They also have the information they need to react more swiftly and precisely when major issues emerge, thus avoiding another multi-day, system-wide outage.

Impact #1

With help from New Relic, MultiPlan has seen a major reduction in average response time.

Impact #2

The team now has sufficient insight to proactively address issues long before users are affected.

Impact #3

They also have the information they need to react more swiftly and precisely when major issues emerge, thus avoiding another multi-day, system-wide outage.

Benefit #1	Reduced average response time on the portal from 6.71 seconds to 2.93 seconds, a 56% reduction.

Benefit #1

Reduced average response time on the portal from 6.71 seconds to 2.93 seconds, a 56% reduction.

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Overview

MultiPlan Sees 56% Reduction in Average Response Time with Help from New Relic

Operational Impact

Quantitative Benefit