Case Studies Multinational Pharmaceutical Company Transforms Software Delivery into 5-MINUTE Process

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	Multinational Pharmaceutical Company Transforms Software Delivery into 5-MINUTE Process

Multinational Pharmaceutical Company Transforms Software Delivery into 5-MINUTE Process

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Product Lifecycle Management Systems (PLM) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Pharmaceuticals
Applicable Functions	Business Operation Quality Assurance
Services	Software Design & Engineering Services System Integration
Challenge	The company was looking for a quick and easy way for its 51,500 users to select and download the software they needed, when they needed it. There were two areas that had to be radically improved: the long lead times to get things packaged; and automating the delivery of software. To achieve this, the company needed to migrate from Vista to Windows 7 and Windows 8 quickly and seamlessly, while continuing to support certain applications. The organization was still using SMS 2003, so it also needed to migrate to SCCM 2012. Read More
About Customer	A multinational pharmaceutical company with 51,500 users needed a streamlined and efficient way to manage software delivery. The company operates on a global scale and required a solution that could handle the complexities of software distribution across various regions and departments. The organization was facing challenges with long lead times for software packaging and delivery, which was putting pressure on their helpdesk and IT support teams. They needed a solution that could automate these processes and provide a seamless experience for their users. The company also needed to migrate from older operating systems and software management tools to more modern and efficient solutions. Read More
Solution	As part of a larger initiative for streamlined systems management and automated OS deployments, the company selected three 1E solutions: Shopping, Nomad, and AppClarity. Shopping, the enterprise app store solution from 1E, was rolled out first to ensure users could select software and download it to their desktop within minutes. Nomad was used to optimize the delivery of software packages across the network, reducing the load on the network and ensuring efficient distribution. AppClarity was implemented to manage software licenses and ensure compliance, providing visibility into software usage and helping to eliminate unused or underutilized software. These solutions were integrated with SCCM 2012 to provide a comprehensive and automated software delivery and management system. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Product Lifecycle Management Systems (PLM)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Pharmaceuticals

Applicable Functions

Business Operation

Quality Assurance

Services

Software Design & Engineering Services

System Integration

Challenge

The company was looking for a quick and easy way for its 51,500 users to select and download the software they needed, when they needed it. There were two areas that had to be radically improved: the long lead times to get things packaged; and automating the delivery of software. To achieve this, the company needed to migrate from Vista to Windows 7 and Windows 8 quickly and seamlessly, while continuing to support certain applications. The organization was still using SMS 2003, so it also needed to migrate to SCCM 2012.

About Customer

A multinational pharmaceutical company with 51,500 users needed a streamlined and efficient way to manage software delivery. The company operates on a global scale and required a solution that could handle the complexities of software distribution across various regions and departments. The organization was facing challenges with long lead times for software packaging and delivery, which was putting pressure on their helpdesk and IT support teams. They needed a solution that could automate these processes and provide a seamless experience for their users. The company also needed to migrate from older operating systems and software management tools to more modern and efficient solutions.

Solution

As part of a larger initiative for streamlined systems management and automated OS deployments, the company selected three 1E solutions: Shopping, Nomad, and AppClarity. Shopping, the enterprise app store solution from 1E, was rolled out first to ensure users could select software and download it to their desktop within minutes. Nomad was used to optimize the delivery of software packages across the network, reducing the load on the network and ensuring efficient distribution. AppClarity was implemented to manage software licenses and ensure compliance, providing visibility into software usage and helping to eliminate unused or underutilized software. These solutions were integrated with SCCM 2012 to provide a comprehensive and automated software delivery and management system.

Impact #1	Request to delivery in 5 minutes - An average of 10,000 users per month downloaded software in less than five minutes.
Impact #2	More than 116,000 requests fulfilled – With its simple, seamless, self-service approach to software delivery, the company has been able to fulfill more than 116,000 requests for software.
Impact #3	The company has made a tangible saving of $5 million as well as manpower savings of 20,000 hours.

Impact #1

Request to delivery in 5 minutes - An average of 10,000 users per month downloaded software in less than five minutes.

Impact #2

More than 116,000 requests fulfilled – With its simple, seamless, self-service approach to software delivery, the company has been able to fulfill more than 116,000 requests for software.

Impact #3

The company has made a tangible saving of $5 million as well as manpower savings of 20,000 hours.

Benefit #1	Estimated savings of $5 million.
Benefit #2	Manpower savings of 20,000 hours.

Benefit #1

Estimated savings of $5 million.

Benefit #2

Manpower savings of 20,000 hours.

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Overview

Multinational Pharmaceutical Company Transforms Software Delivery into 5-MINUTE Process

Operational Impact

Quantitative Benefit