NETSCOUT Case Studies Multinational Financial Services Organization Protects Encrypted Financial Transactions with NETSCOUT

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	Multinational Financial Services Organization Protects Encrypted Financial Transactions with NETSCOUT NETSCOUT

Multinational Financial Services Organization Protects Encrypted Financial Transactions with NETSCOUT

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Cybersecurity & Privacy - Network Security
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Cybersecurity Fraud Detection Regulatory Compliance Monitoring
Services	System Integration Testing & Certification
Challenge	The multinational financial services organization was facing a major challenge with the migration of their banking partners to TLS (Transport Layer Security) 1.2. To ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS), the organization’s Security team needed a way to ensure that they were receiving TLS 1.2 certificates from their partner banks. Failure to comply with PCI DSS requirements could result in up to $100,000 in fines every month that a company was found to not be in compliance. This concern impacted every financial transaction they processed, so it was very important. They also needed a way to see the performance of these secured transactions, and to be able to respond quickly if there was an encryption issue, for the security and protection of their end users. Beyond this security concern, the application and network teams needed general end-to-end visibility on premises and in the cloud to see all revenue generating transactions, to validate and ensure SLA compliance. If there was an issue with a particular transaction, it was imperative to understand if the problem was with the organization, their partner bank, the merchant, or the consumer, all parties involved in the transaction. Getting this wrong could cost the business money. Read More
About Customer	The customer is a multinational financial services organization that operates around the globe supporting customers in dozens of locations domestically and abroad. Their primary business is facilitating the authorization, clearing, and settlement of electronic payment transactions between banks, merchants, consumers, and other groups. They also offer related products and services to help their customers ensure the safety and security of their business. With thousands of global employees engaged in the support of billions of transactions processed every year by their millions of customers, the organization works hard to protect this business and assure the delivery of services quickly and accurately. Read More
Solution	To protect the encryption of their business transactions and to ensure continuous visibility into critical revenue-generating transactions, this organization turned to NETSCOUT®. The organization partnered with NETSCOUT to deploy the highly scalable nGeniusONE Service Assurance platform globally, with local servers deployed at in-country datacenters and a Dedicated Global Manager server appliance to roll up the information collected into all-inclusive views and reports. nGenius Packet Flow Switches connected to critical communications paths distributed and aggregated critical packet data to downstream monitoring devices including InfiniStreamNG appliances NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology converted this smart data into even smarter analytics. In addition to the in-country datacenters, the network team has also instrumented their connections at a colocation provider to monitor direct connectivity into AWS, Azure, and Google clouds. This visibility will give them insights into financial transactions coming in from customers of theirs with cloud presence. One of the most valuable capabilities the nGeniusONE solution brings to this organization is the significant application level visibility they gain both in the datacenters and out in remote office locations. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Cybersecurity & Privacy - Network Security

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Fraud Detection

Regulatory Compliance Monitoring

Services

System Integration

Testing & Certification

Challenge

The multinational financial services organization was facing a major challenge with the migration of their banking partners to TLS (Transport Layer Security) 1.2. To ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS), the organization’s Security team needed a way to ensure that they were receiving TLS 1.2 certificates from their partner banks. Failure to comply with PCI DSS requirements could result in up to $100,000 in fines every month that a company was found to not be in compliance. This concern impacted every financial transaction they processed, so it was very important. They also needed a way to see the performance of these secured transactions, and to be able to respond quickly if there was an encryption issue, for the security and protection of their end users. Beyond this security concern, the application and network teams needed general end-to-end visibility on premises and in the cloud to see all revenue generating transactions, to validate and ensure SLA compliance. If there was an issue with a particular transaction, it was imperative to understand if the problem was with the organization, their partner bank, the merchant, or the consumer, all parties involved in the transaction. Getting this wrong could cost the business money.

About Customer

The customer is a multinational financial services organization that operates around the globe supporting customers in dozens of locations domestically and abroad. Their primary business is facilitating the authorization, clearing, and settlement of electronic payment transactions between banks, merchants, consumers, and other groups. They also offer related products and services to help their customers ensure the safety and security of their business. With thousands of global employees engaged in the support of billions of transactions processed every year by their millions of customers, the organization works hard to protect this business and assure the delivery of services quickly and accurately.

Solution

To protect the encryption of their business transactions and to ensure continuous visibility into critical revenue-generating transactions, this organization turned to NETSCOUT®. The organization partnered with NETSCOUT to deploy the highly scalable nGeniusONE Service Assurance platform globally, with local servers deployed at in-country datacenters and a Dedicated Global Manager server appliance to roll up the information collected into all-inclusive views and reports. nGenius Packet Flow Switches connected to critical communications paths distributed and aggregated critical packet data to downstream monitoring devices including InfiniStreamNG appliances NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology converted this smart data into even smarter analytics. In addition to the in-country datacenters, the network team has also instrumented their connections at a colocation provider to monitor direct connectivity into AWS, Azure, and Google clouds. This visibility will give them insights into financial transactions coming in from customers of theirs with cloud presence. One of the most valuable capabilities the nGeniusONE solution brings to this organization is the significant application level visibility they gain both in the datacenters and out in remote office locations.

Impact #1	End-to-end visibility reduces downtime and speeds Mean Time to Restore
Impact #2	Mitigated business risk
Impact #3	Broad scalability, combined with flexible, advanced application visibility, give this organization the ability to respond to a number of different failure scenarios

Impact #1

End-to-end visibility reduces downtime and speeds Mean Time to Restore

Impact #2

Mitigated business risk

Impact #3

Broad scalability, combined with flexible, advanced application visibility, give this organization the ability to respond to a number of different failure scenarios

Benefit #1	Potential savings of avoiding downtime could be in the millions of dollars from failed or abandoned transactions, regulatory fines, acceptance of potentially fraudulent charges, or other causes

Benefit #1

Potential savings of avoiding downtime could be in the millions of dollars from failed or abandoned transactions, regulatory fines, acceptance of potentially fraudulent charges, or other causes

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Overview

Multinational Financial Services Organization Protects Encrypted Financial Transactions with NETSCOUT

Operational Impact

Quantitative Benefit