Case Studies Multinational Engineering Firm Slashes Software Spend and Frees Up IT Team for Core Tasks

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	Multinational Engineering Firm Slashes Software Spend and Frees Up IT Team for Core Tasks

Multinational Engineering Firm Slashes Software Spend and Frees Up IT Team for Core Tasks

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Professional Service
Applicable Functions	Business Operation Procurement
Use Cases	Process Control & Optimization Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The company’s process to request and install software on end-users’ PCs was lengthy and resource intensive, hampering productivity and damaging the employees’ relationship with the IT department. The firm was spending too much on software outside of its enterprise agreement, as users were unaware of the cost implications. To resolve these issues, the company wanted an automated solution where users could choose, download and install software themselves quickly and easily, whilst being fully informed of the cost implications. Read More
About Customer	This multinational professional services firm operates on a global scale, with employees spread across various regions. The firm provides a wide range of engineering and professional services, catering to diverse industries and sectors. With a large workforce, the company faces the challenge of managing software requests and installations efficiently. The firm aims to streamline its IT operations to enhance productivity and improve the relationship between employees and the IT department. By implementing automated solutions, the company seeks to reduce unnecessary software spending and free up the IT team to focus on core tasks and new projects. Read More
Solution	The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes. This solution automates the software delivery process, ensuring that users are fully informed of the cost implications before making any software requests. The automation of the approval and installation process not only saves time but also reduces the burden on the IT team, allowing them to focus on more strategic tasks. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Procurement

Use Cases

Process Control & Optimization

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The company’s process to request and install software on end-users’ PCs was lengthy and resource intensive, hampering productivity and damaging the employees’ relationship with the IT department. The firm was spending too much on software outside of its enterprise agreement, as users were unaware of the cost implications. To resolve these issues, the company wanted an automated solution where users could choose, download and install software themselves quickly and easily, whilst being fully informed of the cost implications.

About Customer

This multinational professional services firm operates on a global scale, with employees spread across various regions. The firm provides a wide range of engineering and professional services, catering to diverse industries and sectors. With a large workforce, the company faces the challenge of managing software requests and installations efficiently. The firm aims to streamline its IT operations to enhance productivity and improve the relationship between employees and the IT department. By implementing automated solutions, the company seeks to reduce unnecessary software spending and free up the IT team to focus on core tasks and new projects.

Solution

The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes. This solution automates the software delivery process, ensuring that users are fully informed of the cost implications before making any software requests. The automation of the approval and installation process not only saves time but also reduces the burden on the IT team, allowing them to focus on more strategic tasks.

Impact #1	Automating software delivery - by automating the approval and installation of software, the company is able to streamline its IT operations.
Impact #2	IT team free to focus on value - the IT team can focus on core tasks and use the time saved through automation to work on new projects.
Impact #3	Increased user satisfaction and productivity – users are only ever a click away from the software they need, enhancing their overall experience and productivity.

Impact #1

Automating software delivery - by automating the approval and installation of software, the company is able to streamline its IT operations.

Impact #2

IT team free to focus on value - the IT team can focus on core tasks and use the time saved through automation to work on new projects.

Impact #3

Increased user satisfaction and productivity – users are only ever a click away from the software they need, enhancing their overall experience and productivity.

Benefit #1	The company is able to save $140,000 annually in helpdesk costs and unnecessary license purchases.

Benefit #1

The company is able to save $140,000 annually in helpdesk costs and unnecessary license purchases.

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Overview

Multinational Engineering Firm Slashes Software Spend and Frees Up IT Team for Core Tasks

Operational Impact

Quantitative Benefit