Kore.ai
Case Studies
Multinational Banking Leader Deploys AI-Powered Smart Call Deflection to Unclog its Contact Centers
Overview
Multinational Banking Leader Deploys AI-Powered Smart Call Deflection to Unclog its Contact CentersKore.ai |
Analytics & Modeling - Natural Language Processing (NLP) Application Infrastructure & Middleware - API Integration & Management | |
Finance & Insurance | |
Chatbots | |
Software Design & Engineering Services | |
Operational Impact
The system achieved 52% call containment by extracting relevant information from multiple FAQs and use cases. | |
Faster resolution of customer queries | |
70% Reduction in call waiting time | |
Quantitative Benefit
The bank saved an estimated $2.5 Mn through call automation within the first year of implementation and $7.2 million additional savings the following year. | |