Advantech Case Studies Multi-Functional Kiosks Enhance Service Efficiency for Globally Renowned Swedish Logistics Firm

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	Multi-Functional Kiosks Enhance Service Efficiency for Globally Renowned Swedish Logistics Firm Advantech

Multi-Functional Kiosks Enhance Service Efficiency for Globally Renowned Swedish Logistics Firm

Advantech

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Retail Store Automation
Services	System Integration
Challenge	DB Schenker, a globally active and integrated logistics service provider, aimed to implement new and innovative service stations that integrate delivery service orders, information inquires, and payment processing, to enhance customer convenience. The plan was to install self-service POS systems in convenience stores throughout Sweden. These self-service kiosks would allow customers to send and track postal packages, pay bills, and conduct other financial transactions autonomously. Because the POS systems would be operated by the customers themselves, the hardware needed to be extremely durable and reliable. Furthermore, to facilitate efficient and continual operation, easy-to-maintain hardware was required. Read More
About Customer	DB Schenker is a globally active and integrated logistics service provider with over 91,000 employees in 130 countries. The company manages all the transportation and logistics activities for Deutsche Bahn. With “speed, convenience, and quality” as its corporate vision, DB Shenker is committed to delivering high-quality service to customers. This dedication is undoubtedly what enabled DB Shenker’s Transportation and Logistics division to achieve a leading position in the worldwide logistics industry. Read More
Solution	After evaluating various POS systems, DB Schenker selected Advantech’s wall-mountable W-POS system for use as self-service kiosks. The modular design of the W-POS system and its peripherals ensures easy and convenient database upgrades and maintenance. The system is so user-friendly that even the convenience store clerks can resolve simple operational malfunctions. Additionally, Advantech’s W-POS system features a powerful processor capable of delivering the performance reliability and speed required to provide customers with high quality service. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Retail Store Automation

Services

System Integration

Challenge

DB Schenker, a globally active and integrated logistics service provider, aimed to implement new and innovative service stations that integrate delivery service orders, information inquires, and payment processing, to enhance customer convenience. The plan was to install self-service POS systems in convenience stores throughout Sweden. These self-service kiosks would allow customers to send and track postal packages, pay bills, and conduct other financial transactions autonomously. Because the POS systems would be operated by the customers themselves, the hardware needed to be extremely durable and reliable. Furthermore, to facilitate efficient and continual operation, easy-to-maintain hardware was required.

About Customer

DB Schenker is a globally active and integrated logistics service provider with over 91,000 employees in 130 countries. The company manages all the transportation and logistics activities for Deutsche Bahn. With “speed, convenience, and quality” as its corporate vision, DB Shenker is committed to delivering high-quality service to customers. This dedication is undoubtedly what enabled DB Shenker’s Transportation and Logistics division to achieve a leading position in the worldwide logistics industry.

Solution

After evaluating various POS systems, DB Schenker selected Advantech’s wall-mountable W-POS system for use as self-service kiosks. The modular design of the W-POS system and its peripherals ensures easy and convenient database upgrades and maintenance. The system is so user-friendly that even the convenience store clerks can resolve simple operational malfunctions. Additionally, Advantech’s W-POS system features a powerful processor capable of delivering the performance reliability and speed required to provide customers with high quality service.

Impact #1	Self-service kiosks improve service quality and speed
Impact #2	Powerful processor delivers the reliability, speed, and extreme computing performance required.
Impact #3	Modular design and peripherals ensure easy and convenient database upgrades and maintenance.

Impact #1

Self-service kiosks improve service quality and speed

Impact #2

Powerful processor delivers the reliability, speed, and extreme computing performance required.

Impact #3

Modular design and peripherals ensure easy and convenient database upgrades and maintenance.

Benefit #1	The number of installed kiosks increased
Benefit #2	DB Schenker’s revenue continues to grow year on year

Benefit #1

The number of installed kiosks increased

Benefit #2

DB Schenker’s revenue continues to grow year on year

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Overview

Multi-Functional Kiosks Enhance Service Efficiency for Globally Renowned Swedish Logistics Firm

Operational Impact

Quantitative Benefit