Case Studies
Mtrex Networks Leverages Cisco Jasper for Global IoT Connectivity
Overview
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Software Telecommunications | |
Business Operation Field Services | |
Fleet Management Predictive Maintenance Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
The volume of support calls to Mtrex's call center dropped by at least 50% due to the self-service diagnostics and troubleshooting capabilities provided by Control Center. | |
Mtrex can now provision devices more than 60 times faster than before, significantly improving operational efficiency. | |
The flexibility of the Control Center platform allows Mtrex to offer tailored services to customers in multiple industries, supporting various business models while keeping costs under control. | |
Quantitative Benefit
Support calls to the call center reduced by 50%. | |
Device provisioning speed increased by 60 times. | |