Software AG Case Studies MPWiK Wrocław Webmethods Essential to Efficiency Gains at A Major Polish Water Company

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	MPWiK Wrocław Webmethods Essential to Efficiency Gains at A Major Polish Water Company Software AG

MPWiK Wrocław Webmethods Essential to Efficiency Gains at A Major Polish Water Company

Software AG

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Utilities
Applicable Functions	Maintenance Business Operation
Use Cases	Process Control & Optimization Real-Time Location System (RTLS)
Services	System Integration Software Design & Engineering Services
Challenge	MPWiK S.A., a major water company in Poland, aimed to improve productivity across all operational areas while maintaining the quality of its core services. The company also sought to introduce a management system based on business processes that could be independently audited through formal certification, including ISO 9001 for quality management, ISO 14001 for environment management, and ISO 18001 for workplace safety. In 2010, MPWiK S.A. initiated a process transformation program to enhance productivity and transparency. Information technology was identified as a key factor in the success of this initiative, enabling the company to reorganize and introduce measurable and repeatable processes. This led to improvements in all core operational areas such as water production, network service and maintenance, and water leakage reduction. Read More
About Customer	Wrocław’s MPWiK S.A. is among the largest municipal water companies in Poland and among the oldest as well. With annual revenue at PLN 372 million (2015) and 700 employees, the company provides water to about 700,000 people in and around the city of Wrocław. Over the past five years, MPWiK S.A. has implemented numerous efficiency programs improving all critical operational KPIs while reducing cost and minimizing water leakage. In 2010, the company started a process transformation program aimed at improving productivity and transparency. Information technology turned out to be key to the initiative’s success, enabling the company to reorganize and introduce measurable and repeatable processes. Read More
Solution	The company used the ARIS and webMethods platforms to map and automate their processes. About 120 detailed process maps were produced, which were then modeled with the ARIS platform. This was key to automating them later with the webMethods BPMS platform. The company also standardized data interchange between its systems using a universal integration platform built with the webMethods BPMS platform. Part of this project was also preparing a canonical data model covering all important business terms and data sources. Process automation, task coordination, improved planning, and easy access to information stored in various business systems helped MPWiK S.A. identify cost reduction potential. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Utilities

Applicable Functions

Maintenance

Business Operation

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Services

System Integration

Software Design & Engineering Services

Challenge

MPWiK S.A., a major water company in Poland, aimed to improve productivity across all operational areas while maintaining the quality of its core services. The company also sought to introduce a management system based on business processes that could be independently audited through formal certification, including ISO 9001 for quality management, ISO 14001 for environment management, and ISO 18001 for workplace safety. In 2010, MPWiK S.A. initiated a process transformation program to enhance productivity and transparency. Information technology was identified as a key factor in the success of this initiative, enabling the company to reorganize and introduce measurable and repeatable processes. This led to improvements in all core operational areas such as water production, network service and maintenance, and water leakage reduction.

About Customer

Wrocław’s MPWiK S.A. is among the largest municipal water companies in Poland and among the oldest as well. With annual revenue at PLN 372 million (2015) and 700 employees, the company provides water to about 700,000 people in and around the city of Wrocław. Over the past five years, MPWiK S.A. has implemented numerous efficiency programs improving all critical operational KPIs while reducing cost and minimizing water leakage. In 2010, the company started a process transformation program aimed at improving productivity and transparency. Information technology turned out to be key to the initiative’s success, enabling the company to reorganize and introduce measurable and repeatable processes.

Solution

The company used the ARIS and webMethods platforms to map and automate their processes. About 120 detailed process maps were produced, which were then modeled with the ARIS platform. This was key to automating them later with the webMethods BPMS platform. The company also standardized data interchange between its systems using a universal integration platform built with the webMethods BPMS platform. Part of this project was also preparing a canonical data model covering all important business terms and data sources. Process automation, task coordination, improved planning, and easy access to information stored in various business systems helped MPWiK S.A. identify cost reduction potential.

Impact #1	Service and repair teams leaving for assignments 25 minutes earlier than before
Impact #2	Trustworthy process monitoring resulting in uniform efficiency assessment
Impact #3	Standardized systems integration, as well as gradual elimination of custom modifications of business applications

Impact #1

Service and repair teams leaving for assignments 25 minutes earlier than before

Impact #2

Trustworthy process monitoring resulting in uniform efficiency assessment

Impact #3

Standardized systems integration, as well as gradual elimination of custom modifications of business applications

Benefit #1	Service and repair teams leaving for assignments 25 minutes earlier
Benefit #2	20% more tasks performed by service and repair teams
Benefit #3	22 integration interfaces now open and standardized

Benefit #1

Service and repair teams leaving for assignments 25 minutes earlier

Benefit #2

20% more tasks performed by service and repair teams

Benefit #3

22 integration interfaces now open and standardized

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Overview

MPWiK Wrocław Webmethods Essential to Efficiency Gains at A Major Polish Water Company

Operational Impact

Quantitative Benefit