DocuWare Case Studies Moving a Department In-House with the Help of DocuWare

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	Moving a Department In-House with the Help of DocuWare DocuWare

Moving a Department In-House with the Help of DocuWare

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Regulatory Compliance Monitoring Remote Asset Management
Services	System Integration Training
Challenge	Oaklawn, a mental health treatment facility, was looking to move their Patient Financial Services department from being outsourced to an in-house department. They needed a solution that was easy to install, learn, and use on a daily basis. The solution should not hamper the new department’s workflow or consume limited office space. They needed a solution with a low total cost of ownership that could help them meet the privacy and access requirements defined by the Health Information Portability and Accountability Act, commonly known as HIPAA. Additionally, the system needed to be flexible and able to be rolled out across the organization. Read More
About Customer	Oaklawn is an inpatient, residential and outpatient mental health hospital that provides a range of comprehensive services for children, adolescents, seniors and adults with serious and persistent mental illness or addictions. With over 500 employees, Oaklawn acts as the community provider of mental health services for Goshen, Indiana and the surrounding area. Sponsored by Mennonite Health Services Alliance, the center focuses on treating the whole person – mind, body and spirit. Read More
Solution	Information and Records Associates (IRA), an Authorized DocuWare Partner, implemented the software, took the solution live and trained the users in only three weeks. Electronic DocuWare filing cabinets were set up based on how information needed to be retrieved with the mind set of the less indexing the better. The 15-person department shares scanning and indexing duties on a centrally located multi-function device. The staff spends as much time scanning as they would filing, but retrieval is where significant time savings are seen. Oaklawn contracted with IRA to scan the 115 boxes of past information and today everything from 2003 forward is stored in DocuWare. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Regulatory Compliance Monitoring

Remote Asset Management

Services

System Integration

Training

Challenge

Oaklawn, a mental health treatment facility, was looking to move their Patient Financial Services department from being outsourced to an in-house department. They needed a solution that was easy to install, learn, and use on a daily basis. The solution should not hamper the new department’s workflow or consume limited office space. They needed a solution with a low total cost of ownership that could help them meet the privacy and access requirements defined by the Health Information Portability and Accountability Act, commonly known as HIPAA. Additionally, the system needed to be flexible and able to be rolled out across the organization.

About Customer

Oaklawn is an inpatient, residential and outpatient mental health hospital that provides a range of comprehensive services for children, adolescents, seniors and adults with serious and persistent mental illness or addictions. With over 500 employees, Oaklawn acts as the community provider of mental health services for Goshen, Indiana and the surrounding area. Sponsored by Mennonite Health Services Alliance, the center focuses on treating the whole person – mind, body and spirit.

Solution

Information and Records Associates (IRA), an Authorized DocuWare Partner, implemented the software, took the solution live and trained the users in only three weeks. Electronic DocuWare filing cabinets were set up based on how information needed to be retrieved with the mind set of the less indexing the better. The 15-person department shares scanning and indexing duties on a centrally located multi-function device. The staff spends as much time scanning as they would filing, but retrieval is where significant time savings are seen. Oaklawn contracted with IRA to scan the 115 boxes of past information and today everything from 2003 forward is stored in DocuWare.

Impact #1	Gained more control over Financial Services by moving department in- house
Impact #2	Improved cash flow and customer service
Impact #3	Streamlined business processes and information access enterprise wide

Impact #1

Gained more control over Financial Services by moving department in- house

Impact #2

Improved cash flow and customer service

Impact #3

Streamlined business processes and information access enterprise wide

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Overview

Moving a Department In-House with the Help of DocuWare

Operational Impact