Onfleet
Case Studies
Mountain Remedy's Market Expansion with Onfleet's Last Mile Delivery Software
Overview
Mountain Remedy's Market Expansion with Onfleet's Last Mile Delivery SoftwareOnfleet |
Transportation | |
Logistics & Transportation | |
Driver Performance Monitoring Last Mile Delivery | |
Operational Impact
The use of Onfleet's last mile delivery software resulted in significant operational improvements for Mountain Remedy. The software's route optimization engine allowed the company to efficiently batch and route orders, simplifying operations despite the increased delivery volume. The software also improved customer satisfaction by providing accurate predictive ETA’s, driver tracking links, driver arrival messages, and driver feedback requests via SMS. This not only improved the customer experience but also reduced the number of missed deliveries and customer inquiries, further enhancing operational efficiency. As a result, Mountain Remedy was able to turn its hard-won acquisitions into loyal, repeat customers, thereby increasing its market share. | |
Quantitative Benefit
Mountain Remedy achieved an 11.6x return on ad spend through digital marketing strategies. | |
Onfleet's technology helped cut down on missed deliveries and customer inquiries, improving operational efficiency. | |
The use of Onfleet's software enabled Mountain Remedy to scale its operations to meet the surge in customer demand. | |