GoodData
Case Studies
Monetizing Analytics for a New Era of Customer Service
Overview
Monetizing Analytics for a New Era of Customer ServiceGoodData |
Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Data Management Platforms | |
Software | |
Data Science Services | |
Operational Impact
Seamlessly integrated actionable insights into Zendesk’s UI | |
Advanced Analytics became the primary value add for Zendesk’s Plus and Enterprise plans | |
Advanced Analytics became the #1 reason customers upgrade | |
Quantitative Benefit
80% of Plus and Enterprise customers use Advanced Analytics daily | |
Advanced Analytics became the #1 reason customers upgrade | |