Sage Case Studies Monarch Computer Systems Takes Wing With Sage 100 ERP

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	Monarch Computer Systems Takes Wing With Sage 100 ERP Sage

Monarch Computer Systems Takes Wing With Sage 100 ERP

Sage

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems
Applicable Industries	Electronics
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Manufacturing System Automation
Services	Software Design & Engineering Services System Integration
Challenge	Monarch Computer Systems, a direct supplier of computer systems and related products, experienced a significant increase in sales due to the rise of e-commerce in 1999. The company capitalized on over 80,000 discrete web transactions in a single year. However, their existing Sage 50—U.S. Edition system was not equipped to handle this surge in online sales. Monarch needed a software system that could match its business model, provide excellent management reporting, and improve process flow and integrity of the overall information flow. Read More
About Customer	Monarch Computer Systems, founded in 1991, is a direct supplier of computer systems and related products. The company operates from a 25,000 square-foot facility near Atlanta, where its technicians use aggregate parts to build AMD processor-based desktop PCs and high-end servers. Monarch is one of America’s top 100 system manufacturers, with a rapidly increasing e-commerce presence. The company has been honored with AMD’s Crystal Wafer Award and is also distinguished as an Intel Premier Provider, a member of the Seagate VAR Partners Program, a Microsoft® Gold Certified Partner and Certified Solutions Provider, and one of only six NVIDIA Select Builders worldwide. Read More
Solution	Monarch adopted Sage 100 ERP, a robust end-to-end solution that manages every aspect of Monarch’s retail and distribution business. The solution is fed by up to 14 databases and includes a rich collection of add-on modules that streamline inventory processing and improve profitability on returned products. The Inventory Management module allows Monarch to manage cash flow proactively by comparing what’s on hand with what’s available, on purchase order, sales order, or backorder. The Return Merchandise Authorization (RMA) module has transformed Monarch’s return department from a loss to a profit center by assigning a tracking number to each returned item and monitoring its progress until the customer is ultimately fulfilled. The StarShip module integrates data from Monarch’s business system with its major shipping carrier for seamless record keeping. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Applicable Industries

Electronics

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Manufacturing System Automation

Services

Software Design & Engineering Services

System Integration

Challenge

Monarch Computer Systems, a direct supplier of computer systems and related products, experienced a significant increase in sales due to the rise of e-commerce in 1999. The company capitalized on over 80,000 discrete web transactions in a single year. However, their existing Sage 50—U.S. Edition system was not equipped to handle this surge in online sales. Monarch needed a software system that could match its business model, provide excellent management reporting, and improve process flow and integrity of the overall information flow.

About Customer

Monarch Computer Systems, founded in 1991, is a direct supplier of computer systems and related products. The company operates from a 25,000 square-foot facility near Atlanta, where its technicians use aggregate parts to build AMD processor-based desktop PCs and high-end servers. Monarch is one of America’s top 100 system manufacturers, with a rapidly increasing e-commerce presence. The company has been honored with AMD’s Crystal Wafer Award and is also distinguished as an Intel Premier Provider, a member of the Seagate VAR Partners Program, a Microsoft® Gold Certified Partner and Certified Solutions Provider, and one of only six NVIDIA Select Builders worldwide.

Solution

Monarch adopted Sage 100 ERP, a robust end-to-end solution that manages every aspect of Monarch’s retail and distribution business. The solution is fed by up to 14 databases and includes a rich collection of add-on modules that streamline inventory processing and improve profitability on returned products. The Inventory Management module allows Monarch to manage cash flow proactively by comparing what’s on hand with what’s available, on purchase order, sales order, or backorder. The Return Merchandise Authorization (RMA) module has transformed Monarch’s return department from a loss to a profit center by assigning a tracking number to each returned item and monitoring its progress until the customer is ultimately fulfilled. The StarShip module integrates data from Monarch’s business system with its major shipping carrier for seamless record keeping.

Impact #1	Resolved transaction/accounting issues
Impact #2	Streamlined processes and increased efficiency
Impact #3	Transformed the return department from a loss to a profit center

Impact #1

Resolved transaction/accounting issues

Impact #2

Streamlined processes and increased efficiency

Impact #3

Transformed the return department from a loss to a profit center

Benefit #1	Handled over 80,000 discrete web transactions in a year

Benefit #1

Handled over 80,000 discrete web transactions in a year

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Overview

Monarch Computer Systems Takes Wing With Sage 100 ERP

Operational Impact

Quantitative Benefit