EcoOnline Case Studies Modernizing Health and Safety Operations at Specsavers with IoT

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	Modernizing Health and Safety Operations at Specsavers with IoT EcoOnline

Modernizing Health and Safety Operations at Specsavers with IoT

EcoOnline

Technology Category	Cybersecurity & Privacy - Security Compliance Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals Retail
Applicable Functions	Quality Assurance
Use Cases	Onsite Human Safety Management Retail Store Automation
Challenge	Specsavers, a leading provider of optometry, audiology, and other healthcare services, was facing a significant challenge in managing its health and safety processes across its vast network of over 900 stores in the UK, Ireland, and other countries. Despite utilizing advanced technology for customer-facing operations, the company was still relying on outdated methods for reporting accidents and issues in its corporate offices and stores. The UK and Ireland branches were using paper diaries to keep track of routine health and safety compliance in areas such as fire alarm and emergency lighting testing, and inspections of optometry and audiology equipment. This method did not provide a central, accurate view of each store’s compliance levels, making it difficult to monitor and act on any health and safety compliance issues unless physically visiting a store. The company had already moved its accident reporting online, creating a mismatch, and there was a desire for health and safety compliance to follow suit. Read More
About Customer	Specsavers is one of the world’s leading providers of optometry, audiology and other healthcare services. The company operates more than 900 stores across the UK and Ireland, as well as overseas in Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand. Despite its cutting-edge customer-facing technology, the company was in need of support with modernising parts of its health and safety processes across its store estate and corporate offices. The company had already moved its accident reporting online, but was still using outdated methods for other aspects of health and safety compliance. Read More
Solution	To address this challenge, Specsavers UK and Ireland partnered with Info Exchange to create two separately branded online platforms - the Health and Safety Hub, and the Audiology Operations Portal. The Health and Safety Hub incorporates a real-time, holistic dashboard which shows how many accidents and incidents are being reported, complete with graphics highlighting the most common accidents that are occurring, along with how many stores have completed each of their weekly health and safety checklists. This solution not only boosts staff productivity by eliminating the need to travel to any given store but also ensures accuracy of information relating to accidents, which is crucial for potential litigation. The Audiology Operations Portal ensures that all necessary checks have been carried out on audiology equipment, to ensure that the system records certain criteria required by the NHS. The results of this Portal seamlessly fit into Specsavers’ Health and Safety Hub. The software's ability to automatically remind every store when they need to carry out checks to ensure they have both the correct and sufficient levels of PPE has played a crucial role in ensuring each store is able to remain open as an essential retailer during the pandemic. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Security Compliance

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Retail

Applicable Functions

Quality Assurance

Use Cases

Onsite Human Safety Management

Retail Store Automation

Challenge

Specsavers, a leading provider of optometry, audiology, and other healthcare services, was facing a significant challenge in managing its health and safety processes across its vast network of over 900 stores in the UK, Ireland, and other countries. Despite utilizing advanced technology for customer-facing operations, the company was still relying on outdated methods for reporting accidents and issues in its corporate offices and stores. The UK and Ireland branches were using paper diaries to keep track of routine health and safety compliance in areas such as fire alarm and emergency lighting testing, and inspections of optometry and audiology equipment. This method did not provide a central, accurate view of each store’s compliance levels, making it difficult to monitor and act on any health and safety compliance issues unless physically visiting a store. The company had already moved its accident reporting online, creating a mismatch, and there was a desire for health and safety compliance to follow suit.

About Customer

Specsavers is one of the world’s leading providers of optometry, audiology and other healthcare services. The company operates more than 900 stores across the UK and Ireland, as well as overseas in Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand. Despite its cutting-edge customer-facing technology, the company was in need of support with modernising parts of its health and safety processes across its store estate and corporate offices. The company had already moved its accident reporting online, but was still using outdated methods for other aspects of health and safety compliance.

Solution

To address this challenge, Specsavers UK and Ireland partnered with Info Exchange to create two separately branded online platforms - the Health and Safety Hub, and the Audiology Operations Portal. The Health and Safety Hub incorporates a real-time, holistic dashboard which shows how many accidents and incidents are being reported, complete with graphics highlighting the most common accidents that are occurring, along with how many stores have completed each of their weekly health and safety checklists. This solution not only boosts staff productivity by eliminating the need to travel to any given store but also ensures accuracy of information relating to accidents, which is crucial for potential litigation. The Audiology Operations Portal ensures that all necessary checks have been carried out on audiology equipment, to ensure that the system records certain criteria required by the NHS. The results of this Portal seamlessly fit into Specsavers’ Health and Safety Hub. The software's ability to automatically remind every store when they need to carry out checks to ensure they have both the correct and sufficient levels of PPE has played a crucial role in ensuring each store is able to remain open as an essential retailer during the pandemic.

Impact #1	The implementation of the Health and Safety Hub and the Audiology Operations Portal has significantly improved the health and safety operations at Specsavers. The real-time, holistic dashboard provides a central, accurate view of each store’s compliance levels, making it easier to monitor and act on any health and safety compliance issues. The solution has also boosted staff productivity by eliminating the need to travel to any given store for compliance checks. The Audiology Operations Portal ensures that all necessary checks have been carried out on audiology equipment, meeting the criteria required by the NHS. The software's ability to automatically remind every store when they need to carry out checks for PPE has been crucial in ensuring each store's ability to remain open as an essential retailer during the pandemic.

Impact #1

The implementation of the Health and Safety Hub and the Audiology Operations Portal has significantly improved the health and safety operations at Specsavers. The real-time, holistic dashboard provides a central, accurate view of each store’s compliance levels, making it easier to monitor and act on any health and safety compliance issues. The solution has also boosted staff productivity by eliminating the need to travel to any given store for compliance checks. The Audiology Operations Portal ensures that all necessary checks have been carried out on audiology equipment, meeting the criteria required by the NHS. The software's ability to automatically remind every store when they need to carry out checks for PPE has been crucial in ensuring each store's ability to remain open as an essential retailer during the pandemic.

Benefit #1	The Health and Safety Hub and Audiology Operations Portal was accessed more than 200,000 times by stores, partners and colleagues across the UK, ROI, Offices and M&D in the last 12 months.
Benefit #2	The solution eliminated the need for staff to physically visit stores for health and safety compliance checks.
Benefit #3	The software's automatic reminders ensured that all stores had the correct and sufficient levels of PPE during the COVID-19 pandemic, allowing them to remain open as essential retailers.

Benefit #1

The Health and Safety Hub and Audiology Operations Portal was accessed more than 200,000 times by stores, partners and colleagues across the UK, ROI, Offices and M&D in the last 12 months.

Benefit #2

The solution eliminated the need for staff to physically visit stores for health and safety compliance checks.

Benefit #3

The software's automatic reminders ensured that all stores had the correct and sufficient levels of PPE during the COVID-19 pandemic, allowing them to remain open as essential retailers.

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Overview

Modernizing Health and Safety Operations at Specsavers with IoT

Operational Impact

Quantitative Benefit