Cognizant Case Studies Modernizing Customer Onboarding Process through Cloud-Based Solution

Edit This Case Study Record

	Modernizing Customer Onboarding Process through Cloud-Based Solution Cognizant

Modernizing Customer Onboarding Process through Cloud-Based Solution

Cognizant

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Cement Construction & Infrastructure
Applicable Functions	Sales & Marketing
Use Cases	Construction Management Infrastructure Inspection
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	A global business information company was facing challenges with its new customer onboarding process, which is a crucial gateway to its product offerings. The company needed to speed up this process, boost sales through new partnerships, and ensure seamless integration with any partner. The company's match application, which connects each customer's data with a unique identifier, was at the heart of its business process and required modernization and migration to a cloud environment. The company sought the help of Cognizant, with whom it had a long-term relationship, to re-architect and modernize its match application. Read More
About Customer	The customer is a global business information company that provides a range of product offerings to its clients. The company's business process is centered around a match application that connects each customer's data with a unique identifier. This application is crucial for the company's new customer onboarding process. The company was seeking to modernize this process, speed it up, and ensure it could integrate seamlessly with any partner. The company also aimed to boost sales through new partnerships. To achieve these objectives, the company partnered with Cognizant, a multinational technology company providing IT services, including digital, technology, consulting, and operations services. Read More
Customer Name	Not disclosed Read More
Solution	Cognizant developed a solution using an agile delivery method to meet the company's objectives. The solution involved re-architecting the match application into micro components to make the match process more accurate, faster, and easier. This approach aimed to deepen the relationship with customers by shortening the onboarding and customer integration cycle. The solution also involved migrating the application to a cloud environment, which enabled infrastructure scalability and flexibility at a lower total cost of ownership (TCO). By building infrastructure as code, the need for licensed database products was eliminated, and infrastructure provisioning time was reduced from 12 weeks to less than four hours. The cloud-based solution was also agnostic, allowing the company to integrate with any of its customers' cloud platforms, and enabling sales partners to offer the solution to any of their customers. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Cement

Construction & Infrastructure

Applicable Functions

Sales & Marketing

Use Cases

Construction Management

Infrastructure Inspection

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

A global business information company was facing challenges with its new customer onboarding process, which is a crucial gateway to its product offerings. The company needed to speed up this process, boost sales through new partnerships, and ensure seamless integration with any partner. The company's match application, which connects each customer's data with a unique identifier, was at the heart of its business process and required modernization and migration to a cloud environment. The company sought the help of Cognizant, with whom it had a long-term relationship, to re-architect and modernize its match application.

About Customer

The customer is a global business information company that provides a range of product offerings to its clients. The company's business process is centered around a match application that connects each customer's data with a unique identifier. This application is crucial for the company's new customer onboarding process. The company was seeking to modernize this process, speed it up, and ensure it could integrate seamlessly with any partner. The company also aimed to boost sales through new partnerships. To achieve these objectives, the company partnered with Cognizant, a multinational technology company providing IT services, including digital, technology, consulting, and operations services.

Customer Name

Not disclosed

Solution

Cognizant developed a solution using an agile delivery method to meet the company's objectives. The solution involved re-architecting the match application into micro components to make the match process more accurate, faster, and easier. This approach aimed to deepen the relationship with customers by shortening the onboarding and customer integration cycle. The solution also involved migrating the application to a cloud environment, which enabled infrastructure scalability and flexibility at a lower total cost of ownership (TCO). By building infrastructure as code, the need for licensed database products was eliminated, and infrastructure provisioning time was reduced from 12 weeks to less than four hours. The cloud-based solution was also agnostic, allowing the company to integrate with any of its customers' cloud platforms, and enabling sales partners to offer the solution to any of their customers.

Impact #1	The cloud-based solution developed by Cognizant not only improved the speed and quality of the customer onboarding process but also enabled the company to shift its focus from customer setup and integration to sales. This shift made the solution not just a technical and operational advancement but also a strategic lever for growth. The company can now integrate with any of its customers' cloud platforms, and its sales partners can offer the solution to any of their customers, thereby boosting sales through new partnerships.

Impact #1

The cloud-based solution developed by Cognizant not only improved the speed and quality of the customer onboarding process but also enabled the company to shift its focus from customer setup and integration to sales. This shift made the solution not just a technical and operational advancement but also a strategic lever for growth. The company can now integrate with any of its customers' cloud platforms, and its sales partners can offer the solution to any of their customers, thereby boosting sales through new partnerships.

Benefit #1	Infrastructure provisioning time was reduced from 12 weeks to less than four hours
Benefit #2	40% reduction in Total Cost of Ownership (TCO)

Benefit #1

Infrastructure provisioning time was reduced from 12 weeks to less than four hours

Benefit #2

40% reduction in Total Cost of Ownership (TCO)

Download PDF Version

Overview

Modernizing Customer Onboarding Process through Cloud-Based Solution

Operational Impact

Quantitative Benefit