Software AG Case Studies Modernizing a Legacy at Leading Health Insurer

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	Modernizing a Legacy at Leading Health Insurer Software AG

Modernizing a Legacy at Leading Health Insurer

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	ALTE OLDENBURGER Krankenversicherung AG, a leading health insurance provider in Germany, was facing the challenge of modernizing their legacy claim processing system. The existing system was over 20 years old and was not able to keep up with the changing business requirements. The traditional process required customers to save their medical bills and mail them all in at the end of the year, leading to a 'claims tsunami'. The company wanted to enable a new service where customers could use their smartphones to snap and send pictures of their medical bills for processing the moment they received them. This would not only provide convenience to the customers but also distribute the work throughout the year. Read More
About Customer	ALTE OLDENBURGER Krankenversicherung AG was founded in 1927 as a 'farmer’s health insurance' for the social security of small farmers and others in the Oldenburger Münsterland. In the late 80s, it took its comprehensive health insurance offerings nationwide across Germany. Today, its 250 committed employees provide exceptional insurance coverage at comparatively favorable conditions to all 160,000 customers, generating 220 million euros in revenue annually. The company is known for its unrivalled commitment to exceptional, lifelong customer service and is counted among the private health insurance companies with the lowest administrative costs, above-average repayment accruals, and exceptional price performance ratios. Read More
Solution	In 2016, ALTE OLDENBURGER decided to modernize their claim processing process running on a Linux platform. They integrated VERSIS into a service-oriented architecture (SOA) using webMethods Integration Server and EntireX. The software architects at ALTE OLDENBURGER, being members of the Natural User Group, had heard what the agile development environment NaturalONE could do. So in late 2017, they implemented NaturalONE. With NaturalONE, the team was able to automate the software development process, improving the response time to new business requirements. Now developers can release new code to the production environment in 15 minutes, which used to take days. And deployment can happen anytime because breaking or damaging the system is impossible. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

ALTE OLDENBURGER Krankenversicherung AG, a leading health insurance provider in Germany, was facing the challenge of modernizing their legacy claim processing system. The existing system was over 20 years old and was not able to keep up with the changing business requirements. The traditional process required customers to save their medical bills and mail them all in at the end of the year, leading to a 'claims tsunami'. The company wanted to enable a new service where customers could use their smartphones to snap and send pictures of their medical bills for processing the moment they received them. This would not only provide convenience to the customers but also distribute the work throughout the year.

About Customer

ALTE OLDENBURGER Krankenversicherung AG was founded in 1927 as a 'farmer’s health insurance' for the social security of small farmers and others in the Oldenburger Münsterland. In the late 80s, it took its comprehensive health insurance offerings nationwide across Germany. Today, its 250 committed employees provide exceptional insurance coverage at comparatively favorable conditions to all 160,000 customers, generating 220 million euros in revenue annually. The company is known for its unrivalled commitment to exceptional, lifelong customer service and is counted among the private health insurance companies with the lowest administrative costs, above-average repayment accruals, and exceptional price performance ratios.

Solution

In 2016, ALTE OLDENBURGER decided to modernize their claim processing process running on a Linux platform. They integrated VERSIS into a service-oriented architecture (SOA) using webMethods Integration Server and EntireX. The software architects at ALTE OLDENBURGER, being members of the Natural User Group, had heard what the agile development environment NaturalONE could do. So in late 2017, they implemented NaturalONE. With NaturalONE, the team was able to automate the software development process, improving the response time to new business requirements. Now developers can release new code to the production environment in 15 minutes, which used to take days. And deployment can happen anytime because breaking or damaging the system is impossible.

Impact #1	Reuse of differentiating business logic in new business initiatives
Impact #2	Improved application stability and performance
Impact #3	Better business responsiveness leveraging DevOps

Impact #1

Reuse of differentiating business logic in new business initiatives

Impact #2

Improved application stability and performance

Impact #3

Better business responsiveness leveraging DevOps

Benefit #1	Achieved 35% adoption rate of new mobile claims app
Benefit #2	Saved 20+ years of domain experience, not to mention time and huge budget

Benefit #1

Achieved 35% adoption rate of new mobile claims app

Benefit #2

Saved 20+ years of domain experience, not to mention time and huge budget

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Overview

Modernizing a Legacy at Leading Health Insurer

Operational Impact

Quantitative Benefit