Software AG Case Studies Model Processes for Enterprising Bank

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	Model Processes for Enterprising Bank Software AG

Model Processes for Enterprising Bank

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Human Resources
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	Software Design & Engineering Services System Integration
Challenge	Fibabanka, a private bank in Turkey, was facing several challenges. The bank had ambitious growth targets and was dealing with disruption within the banking industry. Regulatory pressure was also increasing, with the Banking Regulation and Supervision Authority pushing banks to create process flowcharts. Fibabanka was using Microsoft Visio, which was not fit for purpose as it didn't link processes, create a process library, or attach duration information or definitions. The bank needed to apply its digital ambitions to its internal landscape to meet these challenges. Read More
About Customer	Fibabanka A.Ş. is a private bank in Turkey. It was established through the acquisition of the Turkish arm of Millennium Banco Comercial Português by the prominent businessman Hüsnü Özyeğin’s Fiba Group, in 2010. As of January 2018, Fibabanka provides a wide range of financial services to its corporate, commercial, SME, retail, agricultural and private banking customers with 1,664 employees through a distribution network of 81 branches in 21 cities, ATMs, call center, internet and mobile banking platforms. The bank has ambitious growth targets and is dealing with disruption within the banking industry. Read More
Solution	Fibabanka decided to use ARIS Architect & Designer from Software AG to meet its challenges. The bank implemented ARIS onto its servers with the help of local partner, Consulta. The Business Process Management (BPM) team at Fibabanka now uses ARIS Connect to publish newly modeled processes collaboratively. The bank has also improved communication between business and IT departments, who all speak the same process language. In fact, process literacy has surged across the bank because everyone uses ARIS. Even bank tellers refer to ARIS models for everyday activities like opening a new bank account. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Human Resources

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

System Integration

Challenge

Fibabanka, a private bank in Turkey, was facing several challenges. The bank had ambitious growth targets and was dealing with disruption within the banking industry. Regulatory pressure was also increasing, with the Banking Regulation and Supervision Authority pushing banks to create process flowcharts. Fibabanka was using Microsoft Visio, which was not fit for purpose as it didn't link processes, create a process library, or attach duration information or definitions. The bank needed to apply its digital ambitions to its internal landscape to meet these challenges.

About Customer

Fibabanka A.Ş. is a private bank in Turkey. It was established through the acquisition of the Turkish arm of Millennium Banco Comercial Português by the prominent businessman Hüsnü Özyeğin’s Fiba Group, in 2010. As of January 2018, Fibabanka provides a wide range of financial services to its corporate, commercial, SME, retail, agricultural and private banking customers with 1,664 employees through a distribution network of 81 branches in 21 cities, ATMs, call center, internet and mobile banking platforms. The bank has ambitious growth targets and is dealing with disruption within the banking industry.

Solution

Fibabanka decided to use ARIS Architect & Designer from Software AG to meet its challenges. The bank implemented ARIS onto its servers with the help of local partner, Consulta. The Business Process Management (BPM) team at Fibabanka now uses ARIS Connect to publish newly modeled processes collaboratively. The bank has also improved communication between business and IT departments, who all speak the same process language. In fact, process literacy has surged across the bank because everyone uses ARIS. Even bank tellers refer to ARIS models for everyday activities like opening a new bank account.

Impact #1	Banking procedures are being modeled & revised ones are now 50% shorter
Impact #2	Leaner operations and consistent customer experiences
Impact #3	Direct alignment between business and IT

Impact #1

Banking procedures are being modeled & revised ones are now 50% shorter

Impact #2

Leaner operations and consistent customer experiences

Impact #3

Direct alignment between business and IT

Benefit #1	Annual mobile banking growth of 125%
Benefit #2	Internet banking growth of 74%
Benefit #3	Transactions increasing by more than 200%

Benefit #1

Annual mobile banking growth of 125%

Benefit #2

Internet banking growth of 74%

Benefit #3

Transactions increasing by more than 200%

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Overview

Model Processes for Enterprising Bank

Operational Impact

Quantitative Benefit