DocuWare Case Studies Mobil Oil Company Health Insurance Fund

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	Mobil Oil Company Health Insurance Fund DocuWare

Mobil Oil Company Health Insurance Fund

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	System Integration
Challenge	The Mobil Oil Health Insurance Fund experienced a rapid growth from 3,000 members in 1999 to over 500,000 members in 2002. This growth was due to a change in law which opened corporate health insurance companies to external members. The rapid influx of members posed significant challenges for the staff, organization, and IT infrastructure. Mountains of paper started to pile up and the manual filing cabinets appeared to be growing unrestrictedly. In order to have fast answers for its members and to manage the internal paper flood, the Insurance Fund decided to implement a document management system in 2000. The electronic filing system was meant to create “space for employees instead for files” and shorten filing and research procedures. Read More
About Customer	The Mobil Oil Health Insurance Fund is a corporate health insurance company that experienced a rapid growth from 3,000 members in 1999 to over 500,000 members in 2002. The company strives for an efficient organization, lean administration, and superior customer service. The company was flooded with new members due to a change in law in 1999 which opened corporate health insurance companies to external members. The company had to deal with mountains of paper and growing manual filing cabinets. The company decided to implement a document management system in 2000 to manage the internal paper flood and provide fast answers to its members. Read More
Solution	The company implemented DocuWare, a document management system, to file all documents electronically into a collective document pool. This allowed all employees to gain immediate access to the required documents and members could also get direct access to their personal data via the Internet. The company also introduced a digital signature process to accompany the electronic filing. The company used signature cards from the trust center Telesec for digital signatures. The company also implemented an interface between the document management system and the digital signatures. The interface was based on SQL functions. The company also allowed members and their employers to access relevant documents via different areas of the so-called online office. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

Challenge

The Mobil Oil Health Insurance Fund experienced a rapid growth from 3,000 members in 1999 to over 500,000 members in 2002. This growth was due to a change in law which opened corporate health insurance companies to external members. The rapid influx of members posed significant challenges for the staff, organization, and IT infrastructure. Mountains of paper started to pile up and the manual filing cabinets appeared to be growing unrestrictedly. In order to have fast answers for its members and to manage the internal paper flood, the Insurance Fund decided to implement a document management system in 2000. The electronic filing system was meant to create “space for employees instead for files” and shorten filing and research procedures.

About Customer

The Mobil Oil Health Insurance Fund is a corporate health insurance company that experienced a rapid growth from 3,000 members in 1999 to over 500,000 members in 2002. The company strives for an efficient organization, lean administration, and superior customer service. The company was flooded with new members due to a change in law in 1999 which opened corporate health insurance companies to external members. The company had to deal with mountains of paper and growing manual filing cabinets. The company decided to implement a document management system in 2000 to manage the internal paper flood and provide fast answers to its members.

Solution

The company implemented DocuWare, a document management system, to file all documents electronically into a collective document pool. This allowed all employees to gain immediate access to the required documents and members could also get direct access to their personal data via the Internet. The company also introduced a digital signature process to accompany the electronic filing. The company used signature cards from the trust center Telesec for digital signatures. The company also implemented an interface between the document management system and the digital signatures. The interface was based on SQL functions. The company also allowed members and their employers to access relevant documents via different areas of the so-called online office.

Impact #1	The company was able to file the 30,000 new applications per month electronically, transferring data from the database of prospects to the member administration program.
Impact #2	The company saved about 4,000 working hours per year or 95,000 Euro, making the time available for more productive tasks.
Impact #3	The company was able to answer questions faster and have more time to give the members superior customer service.

Impact #1

The company was able to file the 30,000 new applications per month electronically, transferring data from the database of prospects to the member administration program.

Impact #2

The company saved about 4,000 working hours per year or 95,000 Euro, making the time available for more productive tasks.

Impact #3

The company was able to answer questions faster and have more time to give the members superior customer service.

Benefit #1	Saved about 4,000 working hours per year
Benefit #2	Saved 95,000 Euro per year
Benefit #3	Saved 600 meters of filing space

Benefit #1

Saved about 4,000 working hours per year

Benefit #2

Saved 95,000 Euro per year

Benefit #3

Saved 600 meters of filing space

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Overview

Mobil Oil Company Health Insurance Fund

Operational Impact

Quantitative Benefit