NETSCOUT
Case Studies
Mitel Leverages the OptiView® XG Network Analysis Tablet to Pinpoint the Root Cause of Network Issues with Certainty
Overview
Mitel Leverages the OptiView® XG Network Analysis Tablet to Pinpoint the Root Cause of Network Issues with CertaintyNETSCOUT |
Networks & Connectivity - Network Management & Analysis Software | |
Telecommunications | |
Business Operation | |
System Integration Testing & Certification | |
Operational Impact
Mitel saw an immediate benefit from using its OptiView XG Tablets. | |
Mitel helped a hospital diagnose 'finicky' connections as a potentially larger problem by conducting end–to–end Quality of Service (QoS) stress testing with an OptiView XG on each end of the network. | |
In a second testing application, a major clean energy company reported occasional dropped calls with ongoing voice quality issues, jitter, and echoes. Customers were registering complaints about poor customer service attributed to call quality. The OptiView XG found that the service provider circuit delivered less bandwidth than specified by the service level agreement and that voice was not prioritized. | |
Quantitative Benefit
End–to–end testing takes less than 15 minutes, cutting labor costs while still pinpointing definite root causes. | |
The test results revealed that the hospital only received 50 percent of its bandwidth agreement from the service provider. This took only minutes to diagnose, and in the past could have taken days or a week. | |
Mitel was able to optimize the hospital's communications as a result. | |