Case Studies Mission Property Group: AppFolio’s 24/7 Property Management Answering Service Takes The Pain Out Of Handling Maintenance Calls

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	Mission Property Group: AppFolio’s 24/7 Property Management Answering Service Takes The Pain Out Of Handling Maintenance Calls

Mission Property Group: AppFolio’s 24/7 Property Management Answering Service Takes The Pain Out Of Handling Maintenance Calls

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Mission Property Group spent an inordinate amount of time managing the various routine tasks of their business. They had outgrown their technology solution and were in need of something better that would not only save them time, but allow them to concentrate on more important aspects such as expanding their property portfolio. One of the biggest challenges they faced was having to handle maintenance calls themselves all hours of the day. It was very difficult to ensure residents that their issues would be handled in a timely manner. They grew tired of slow emergency response times, high call volumes during peak office hours, and especially, the phone ringing in the middle of the night. Read More
About Customer	Mission Property Group is a small boutique firm on the central coast of California that specializes in managing portfolios of real estate. With over 30 years of experience, they redefine your expectations of a real estate experience with unmatched customer service, integrity, and a true understanding of local and regional real estate markets. Read More
Solution	When Mission Property Group implemented AppFolio Property Management Software they immediately gained efficiency throughout their business. All of their maintenance issues were handed off to AppFolio’s answering service team. Having professionally trained AppFolio agents answer the calls routinely, systematically, and 24/7, has enabled them to provide amazing results. A well-handled call can make the difference between losing a resident and gaining a new one by referral. Investing in a property management solution like AppFolio enabled the company to consistently provide a superior level of service to clients—a critical competitive differentiator for Mission Property Group. Implementing AppFolio meant reduced costs in day-to-day maintenance issues and employee downtime needed to handle routine tasks. Mission Property Group was able to set up the AppFolio property management answering service in less than a day. Almost immediately, the new service became an extension of their office, and staff no longer needed to handle maintenance calls themselves. They were able to concentrate on more important tasks for their business, which has been a true game changer. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Mission Property Group spent an inordinate amount of time managing the various routine tasks of their business. They had outgrown their technology solution and were in need of something better that would not only save them time, but allow them to concentrate on more important aspects such as expanding their property portfolio. One of the biggest challenges they faced was having to handle maintenance calls themselves all hours of the day. It was very difficult to ensure residents that their issues would be handled in a timely manner. They grew tired of slow emergency response times, high call volumes during peak office hours, and especially, the phone ringing in the middle of the night.

About Customer

Mission Property Group is a small boutique firm on the central coast of California that specializes in managing portfolios of real estate. With over 30 years of experience, they redefine your expectations of a real estate experience with unmatched customer service, integrity, and a true understanding of local and regional real estate markets.

Solution

When Mission Property Group implemented AppFolio Property Management Software they immediately gained efficiency throughout their business. All of their maintenance issues were handed off to AppFolio’s answering service team. Having professionally trained AppFolio agents answer the calls routinely, systematically, and 24/7, has enabled them to provide amazing results. A well-handled call can make the difference between losing a resident and gaining a new one by referral. Investing in a property management solution like AppFolio enabled the company to consistently provide a superior level of service to clients—a critical competitive differentiator for Mission Property Group. Implementing AppFolio meant reduced costs in day-to-day maintenance issues and employee downtime needed to handle routine tasks. Mission Property Group was able to set up the AppFolio property management answering service in less than a day. Almost immediately, the new service became an extension of their office, and staff no longer needed to handle maintenance calls themselves. They were able to concentrate on more important tasks for their business, which has been a true game changer.

Impact #1	With AppFolio Property Management Software in place, Mission Property Group has established a systematic maintenance response system that, over time, will help them save money and reduce wasted time.
Impact #2	Office staff can now fully concentrate on handling leasing/sales calls instead of constantly focusing on maintenance calls, and never again worry about being called during night hours.
Impact #3	AppFolio agents understand Mission Property Group’s requirements and are able to create new work orders 24 hours a day, 7 days a week that are saved directly into their AppFolio account. This helps them keep accurate records that they can access at any time.

Impact #1

With AppFolio Property Management Software in place, Mission Property Group has established a systematic maintenance response system that, over time, will help them save money and reduce wasted time.

Impact #2

Office staff can now fully concentrate on handling leasing/sales calls instead of constantly focusing on maintenance calls, and never again worry about being called during night hours.

Impact #3

AppFolio agents understand Mission Property Group’s requirements and are able to create new work orders 24 hours a day, 7 days a week that are saved directly into their AppFolio account. This helps them keep accurate records that they can access at any time.

Benefit #1	Reduced costs in day-to-day maintenance issues.
Benefit #2	Immediate efficiency gains throughout the business.
Benefit #3	Elimination of the need for staff to handle maintenance calls themselves.

Benefit #1

Reduced costs in day-to-day maintenance issues.

Benefit #2

Immediate efficiency gains throughout the business.

Benefit #3

Elimination of the need for staff to handle maintenance calls themselves.

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Overview

Mission Property Group: AppFolio’s 24/7 Property Management Answering Service Takes The Pain Out Of Handling Maintenance Calls

Operational Impact

Quantitative Benefit