Case Studies Mission Health Enhances Efficiency and Accuracy with Voxware Cloud VMS

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	Mission Health Enhances Efficiency and Accuracy with Voxware Cloud VMS

Mission Health Enhances Efficiency and Accuracy with Voxware Cloud VMS

Technology Category	Functional Applications - Remote Monitoring & Control Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Maintenance Warehouse Automation
Services	System Integration Training
Challenge	Efficient and accurate item selection is crucial in healthcare. Mission Health's paper-based picking process was inefficient and error-prone, leading to open work orders at the end of shifts. Hiring more staff was not an option, so they sought technology to replace outdated processes. A handheld scanning system was tried but found cumbersome, necessitating a hands-free solution. Read More
About Customer	Mission Health, based in Asheville, North Carolina, has been providing superior healthcare since 1885. The organization manages seven hospitals offering services in over 50 medical specialties, including neuroscience, cancer, cardiac care, orthopedics, women’s health, and a dedicated Level II trauma center. The Mission Health distribution center handles all non-pharmaceutical and non-foodstuff supplies, enabling clinicians to provide high-standard care. Almost 3500 items are picked daily and shipped by a team of materials operations technicians. Read More
Solution	Mission Health chose Voxware for its Cloud VMS application and powerful configurability. The implementation was smooth and professional, providing flexibility without needing an on-site server. The decision to implement Voxware's Cloud VMS was straightforward due to its alignment with other cloud-based systems used by Mission Health. The materials operation team adapted quickly, moving from beginner to expert mode within a week. Real-time results and competition among staff drove productivity improvements. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Maintenance

Warehouse Automation

Services

System Integration

Training

Challenge

Efficient and accurate item selection is crucial in healthcare. Mission Health's paper-based picking process was inefficient and error-prone, leading to open work orders at the end of shifts. Hiring more staff was not an option, so they sought technology to replace outdated processes. A handheld scanning system was tried but found cumbersome, necessitating a hands-free solution.

About Customer

Mission Health, based in Asheville, North Carolina, has been providing superior healthcare since 1885. The organization manages seven hospitals offering services in over 50 medical specialties, including neuroscience, cancer, cardiac care, orthopedics, women’s health, and a dedicated Level II trauma center. The Mission Health distribution center handles all non-pharmaceutical and non-foodstuff supplies, enabling clinicians to provide high-standard care. Almost 3500 items are picked daily and shipped by a team of materials operations technicians.

Solution

Mission Health chose Voxware for its Cloud VMS application and powerful configurability. The implementation was smooth and professional, providing flexibility without needing an on-site server. The decision to implement Voxware's Cloud VMS was straightforward due to its alignment with other cloud-based systems used by Mission Health. The materials operation team adapted quickly, moving from beginner to expert mode within a week. Real-time results and competition among staff drove productivity improvements.

Impact #1	Able to close more orders at the end of every shift.
Impact #2	Increased productivity and throughput without hiring more staff.
Impact #3	Reduced picking errors and improved accuracy by 30%.

Impact #1

Able to close more orders at the end of every shift.

Impact #2

Increased productivity and throughput without hiring more staff.

Impact #3

Reduced picking errors and improved accuracy by 30%.

Benefit #1	Order accuracy improved by 30% within the first four months.

Benefit #1

Order accuracy improved by 30% within the first four months.

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Overview

Mission Health Enhances Efficiency and Accuracy with Voxware Cloud VMS

Operational Impact

Quantitative Benefit